Student Verification

New Here ,
Oct 09, 2021 Oct 09, 2021

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I need to reverify my educational status for my adobe plan. I was having issues with my documents not being verified so asked ShearID support. They then went in and verified it manually.

 

However, I never got a confirmation email from Adobe like they said I would and my account still says I need to reverify my student status?

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Community Expert ,
Oct 09, 2021 Oct 09, 2021

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Contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 17, 2021 Oct 17, 2021

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Hi! 

 

Sorry for the late reply, didn't get a notification that you had replied!

 

Contacting Adobe directly like that was my first response. They promptly said that they could not help for this and I needed to post here.

 

ShearID have it manually completed on their end and told me to contact Adobe support. So I am going around in circles.

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Community Expert ,
Oct 17, 2021 Oct 17, 2021

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Submit a JPG of your student ID or enrollment through your Adobe Online account.

https://account.adobe.com/plans

https://www.adobe.com/offer-terms/student_teacher_eligibility.html

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 19, 2021 Oct 19, 2021

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Hi,

 

This is the issue Nancy. I had done this and then Shear ID automated reply said it was insufficient. I emailed them and they manually approved it. However, I never got the email from adobe (as shearid told me I would) confirming my student authentication.

 

I discussed this issue with adobe live chat support and was told my only option was to ask here.

 

 

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Community Expert ,
Oct 19, 2021 Oct 19, 2021

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Sorry, I have no idea what ShearID is. 

 

Nobody here can assist you with an Adobe billing matter.  We are not Adobe employees.  Only Adobe employees can help you.  Go back to Adobe customer chat and ask for a supervisor.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 19, 2021 Oct 19, 2021

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ShearID are the service Adobe use to authenticate. That's what I said to them, and they said they could not help as they were "the billing department" and noone on the online chat would be able to help so I was to come here?

 

Been going round in circles aha.

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Community Expert ,
Oct 19, 2021 Oct 19, 2021

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Did you ask for a supervisor?

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Oct 19, 2021 Oct 19, 2021

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I know it's frustrating, but anything that is account related (like accepting or declining your student subscription) needs to be done by Adobe and Adobe support is the correct address. Sporadically, when the support agent does not have a solution, he sends people to the fora. In this case, however, he is wrong. You need to contact support again and insist that the problem can't be solved on the fora. Use your initial case number, so that the agent can follow-up what has been done before.

ABAMBO | Hard- and Software Engineer | Photographer

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