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Sudden denial of access to Portfolio

Community Beginner ,
Apr 24, 2023 Apr 24, 2023

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Yesterday morning, I suddenly received a 403 error, access denied to my Portfolio pages. It continues today. I have logged out of Adobe account, and back in. Tried different browser. Can't find any information that explains why the sudden denial. Any direction would be appreciated.

 

Hope this is posted in the right bucket. I didn't note anything else on the list that seemed better.

 

BillBroughton_0-1682335952076.png

 

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correct answers 1 Correct answer

New Here , Dec 19, 2023 Dec 19, 2023

Hi! i was having this same problem and if you have a VPN check if that's on. Once I turned that off, the error message went away and I was able to access my portfolio. Hope this helps anyone else who has this issue!

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Community Expert ,
Apr 24, 2023 Apr 24, 2023

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Community Beginner ,
Apr 24, 2023 Apr 24, 2023

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I've already been there. None of that applies to me.

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Community Expert ,
Apr 24, 2023 Apr 24, 2023

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use your mobile phone's browser.  any problem?

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Community Beginner ,
Apr 24, 2023 Apr 24, 2023

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I do get access via the phone, interestingly.

I considered a cache issue on the Windows 11 laptop until I tried an
alternative browser that is never used and would have no cache, especially
for adobe account. It gave me the same response on the laptop.

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Community Expert ,
Apr 24, 2023 Apr 24, 2023

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ok, so that narrows the problem cause.

 

with your computer browse to adobe.com and sign out.

 

then sign back in and check your account (https://account.adobe.com) to confirm you have the correct id and then, if all looks ok, check your portfolio page.

 

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Community Beginner ,
Apr 24, 2023 Apr 24, 2023

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Have done just that repeatedly. All other Adobe account-related access is
fine. Also dumped all adobe-related cookies, closed Chrome, opened and
signed back in to Adobe. No change.

One other thing just occurred to me. This has only occurred since I
recently conceded to upgrade to Win 11. Was sure I've been on the Portfolio
site since that upgrade in the last week, but can't be 100% certain. Can't
imagine a correlation.

When this first occurred yesterday, I pulled up the Portfolio site and it
immediately and briefly appeared (cached page?). Then immediately went to
the denial screen.

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Community Expert ,
Apr 24, 2023 Apr 24, 2023

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open a ticket and let us know if you get help:

 

portfolio questions: https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

 

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Community Beginner ,
Apr 24, 2023 Apr 24, 2023

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Already done. I submitted a Ticket earlier this morning based on
recommendations in another post to hit the Contact Us link in the Denial of
Access troubleshooting page.

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Community Expert ,
Apr 24, 2023 Apr 24, 2023

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ok.

 

keep us posted.  i haven't heard anyone say they got a response, but most users don't follow-up unless they continue to have problems so it's hard to conclude, the response (or lack thereof) are inadequate.

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Community Expert ,
Apr 24, 2023 Apr 24, 2023

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Portfolio seems to be working now.

https://portfolio.adobe.com/sites

 

Are you logged-in with the correct ID & password?

Do you have an active, paid subscription plan?

https://account.adobe.com/plans

 

You may submit a help request directly to Portfolio Technical Support. 

They usually reply by email within 24-48 hours (check your spam folder).

https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

 

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator

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New Here ,
Jun 21, 2023 Jun 21, 2023

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Same thing is happing to me please help

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Community Expert ,
Jun 21, 2023 Jun 21, 2023

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@unpopular company 

 

try a different browser

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New Here ,
Aug 17, 2023 Aug 17, 2023

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A different browser doesn't help. I tried to enter through Opera, Chrome and Edge, everywhere the same result. Error 403.

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Community Expert ,
Aug 17, 2023 Aug 17, 2023

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Community Expert ,
Aug 17, 2023 Aug 17, 2023

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I'll bet donut holes to donuts that somebody forgot to renew the SSL/TLS certificates again.

 

Submit a ticket to Adobe Portfolio Support.

https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

 

Nancy O'Shea— Product User, Community Expert & Moderator

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New Here ,
Dec 19, 2023 Dec 19, 2023

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Hi! i was having this same problem and if you have a VPN check if that's on. Once I turned that off, the error message went away and I was able to access my portfolio. Hope this helps anyone else who has this issue!

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Community Expert ,
Dec 19, 2023 Dec 19, 2023

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thanks for that @Sesame3435825126jh 

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New Here ,
Mar 31, 2024 Mar 31, 2024

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Thanks my Lord... Im found a solution for one day and their is the answer

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New Here ,
Jul 26, 2024 Jul 26, 2024

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Thank you! I did what you said, I turned the VPN off and it work! But is there any way Adobe can fix their end to make it work around this? The purpose of VPN is to keep our network safe, why haven't adobe able to work around this issue so that it work when VPN is turned on too?

 

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Community Expert ,
Jul 26, 2024 Jul 26, 2024

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New Here ,
Aug 15, 2024 Aug 15, 2024

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Thank you! This helped me out. 

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