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Snowdog63
Snowdog63
Inspiring
May 30, 2023
Question

Switching between my machines is an absolute dog's dinner!

  • May 30, 2023
  • 1 reply
  • 1463 views

Is there a "correct" was to activate & deactivate the machines I'm using on my account. Because at the moment, there seem to be about 20 steps when there surely should be one!!

 

Firstly, when I go into the CC app on the desired machine, it doesn't know my username & password! Why not? That is messed up! I have to go to the Adobe web site, log in there, navigate to my account settings & deactivate the machine & then repeat the entire process on the other machine, except Creative Cloud asks me to log in again every time but DOESN'T REMEMBER MY USER NAME & PASSWORD. So I have to go off to Safari, log into the passwords section & then copy & paste the password from there.

What a complete mess!!

Surely all I should have to do is to go up to the menu bar, click on the CC icon & go down to a menu item that says "deactive on this machine" then go to the other machine & go to a menu item that says "acitivate on this machine".

Why is it so ridiculously complicated. Or is it? Am I missing a key part ofthe system here?

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Also it wouldn't let me post without choosing a topic. None of the 4 topics are at all relevant to my post, but I couldn't see how to add one.

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 30, 2023

if your credentials are not maintained something on your computer (eg, av, antimalware, cleaner etc) is removing or corrupting them.

 

the typical workflow when trying to use an adobe cc app on a 3rd computer: a prompt to sign out from one of the other two signed-in computers appears > you select the computer you want to sign out and you're signed into that third computer.  ie, one click after trying to open that app, and no typing is required.

    Snowdog63
    Snowdog63Author
    Inspiring
    May 30, 2023

    Thta's precisely what I've had in the past & it's not happening now. I wonder how I might troubleshoot the issue? Any ideas?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 7, 2023

    So, I followed the instructions & everything got replaced with  new files with that day's date on. No need for screenshots, I don't think.

     

    Did anything change?

     

    Well, actually it may heve been something I was doing wrong in the first place.

     

    What was happening is this..

    I would launch Photoshop on the second machine. (Note: we have two log-ins & I leave my wife's machine logged in all the time & switch between my two laptops) I would see the log in screen appear. It wouldn't remember my user name & password. I would then go & log in on the web site (because the web site does know my used name & password) & go through the process I described in the first post.

    Having completed the process outlined above, I went to log in &, instead of going off to the web site, I logged into CC. It still didn't know my user name & password, but, having logged in, I did get the familiar switching screen.

     

    So that part seems to have been remedied.

     

    But why does CC Not know my user name & password???? (I still have to go to my safari passwrods & copy & paste the password from there?)


    what do you mean we have two log-ins?

     

    you and your wife have two different accounts/adobe ids?

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