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Switching from an expired student account to a personal plan

New Here ,
Oct 02, 2022 Oct 02, 2022

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So my student plan expired last week, and now i cant get in to any of my installed adobe programs, which is fair enough. Ive paud for an individual plan, which is fine, but i cant log in to any of the services because i cant get past the message telling me ive logged out. I think it's automatically trying to sign into my expired accounts, but there's no option to sign in with my new account. The kicker as well is that i cant uninstall the suite without opening creative cloud, and i cant reinstall it because my laptop knows i already have the app, so im essentially stuck at step 1. has anyone managed to overcome this? any help would be appreciated, particuarly as im paying for something i literally cannot use!!!

TOPICS
Cloud storage web assets , Collaboration , File sync , Libraries

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Community Expert ,
Oct 02, 2022 Oct 02, 2022

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Use the https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs and then do a fresh install with your new account

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New Here ,
Oct 16, 2022 Oct 16, 2022

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will this wipe all the adobe files saved on my computer? or will i be able to access them once ive reinstalled

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Community Expert ,
Oct 16, 2022 Oct 16, 2022

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if you change adobe id, you lose access to orher id's account/files.

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New Here ,
Oct 16, 2022 Oct 16, 2022

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even if theyre saved tp my haddrive? is it not the equivalent of opening a pdf on a different device?

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New Here ,
Oct 16, 2022 Oct 16, 2022

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sorry about the typos. i mean saved to my hard drive**

 

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Community Expert ,
Oct 16, 2022 Oct 16, 2022

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anything on your hard drive (moved outside the adobe sync folder) is unrelated to adobe.  ie, move what you don't want deleted.

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