Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Switching from an expired student account to a personal plan

New Here ,
Oct 02, 2022 Oct 02, 2022

So my student plan expired last week, and now i cant get in to any of my installed adobe programs, which is fair enough. Ive paud for an individual plan, which is fine, but i cant log in to any of the services because i cant get past the message telling me ive logged out. I think it's automatically trying to sign into my expired accounts, but there's no option to sign in with my new account. The kicker as well is that i cant uninstall the suite without opening creative cloud, and i cant reinstall it because my laptop knows i already have the app, so im essentially stuck at step 1. has anyone managed to overcome this? any help would be appreciated, particuarly as im paying for something i literally cannot use!!!

TOPICS
Cloud storage web assets , Collaboration , File sync , Libraries
295
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 02, 2022 Oct 02, 2022

Use the https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs and then do a fresh install with your new account

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 16, 2022 Oct 16, 2022

will this wipe all the adobe files saved on my computer? or will i be able to access them once ive reinstalled

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 16, 2022 Oct 16, 2022

if you change adobe id, you lose access to orher id's account/files.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 16, 2022 Oct 16, 2022

even if theyre saved tp my haddrive? is it not the equivalent of opening a pdf on a different device?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 16, 2022 Oct 16, 2022

sorry about the typos. i mean saved to my hard drive**

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 16, 2022 Oct 16, 2022
LATEST

anything on your hard drive (moved outside the adobe sync folder) is unrelated to adobe.  ie, move what you don't want deleted.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines