Switching from an expired student account to a personal plan

[laurenjy]

So my student plan expired last week, and now i cant get in to any of my installed adobe programs, which is fair enough. Ive paud for an individual plan, which is fine, but i cant log in to any of the services because i cant get past the message telling me ive logged out. I think it's automatically trying to sign into my expired accounts, but there's no option to sign in with my new account. The kicker as well is that i cant uninstall the suite without opening creative cloud, and i cant reinstall it because my laptop knows i already have the app, so im essentially stuck at step 1. has anyone managed to overcome this? any help would be appreciated, particuarly as im paying for something i literally cannot use!!!

[John T Smith]

Use the https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs and then do a fresh install with your new account

[laurenjy]

will this wipe all the adobe files saved on my computer? or will i be able to access them once ive reinstalled

[kglad]

if you change adobe id, you lose access to orher id's account/files.

[laurenjy]

even if theyre saved tp my haddrive? is it not the equivalent of opening a pdf on a different device?

[laurenjy]

sorry about the typos. i mean saved to my hard drive**

[kglad]

anything on your hard drive (moved outside the adobe sync folder) is unrelated to adobe.  ie, move what you don't want deleted.