Skip to main content
E
elcricdercas
Participant
September 22, 2015
Question

Sync issues

  • September 22, 2015
  • 2 replies
  • 786 views

Hi - I'm having problems with syncing. It started today (never had this as an issue before) with fonts from Typekit disappearing whilst using ID. I logged on to my Adobe account, the fonts would re-appear (although a couple would not download due to an error, but then would download OK on clicking retry) and then within 5 minutes I would be logged out again. The cloud icon disappears from the top bar all the time so I have to go back and do the whole logging in thing again. Now it greys out and has crashed once already (have saved crash report). I had a power cut whilst working yesterday, could that have messed up something?

This topic has been closed for replies.

2 replies

A
Amber Martinell
Inspiring
September 26, 2015

I found a solution to my sync problem in iMac

In the Library/Preferences/com.adobe.accmac.plist Rename or delete this file.

I got instant response and the sync files and fonts works. But there is no green checkmark in the folder for synced files, but I can live with that.

Best Regards

Lasse Martinell

E
elcricdercasAuthor
Participant
September 28, 2015

Hi Lasse Martinell - thank you for that. But I can't find the file com.adobe.accmac.plist - I can't even locate the preferences folder. On my mac the pathway is System/Library/ then no Preferences folder??? I'm using Yosemite 10.10.5. Doh

John

M Prewitt at IIW
M Prewitt at IIW
Known Participant
September 28, 2015

You need to look in your user home library: /Users/yourusername/Library. It is hidden by default on OS X. But if you hold down the Option key and click on the 'Go' menu in Finder, you can get to it that way.

B
Adobe Employee
benw525841597154115
Adobe Employee
September 22, 2015

Hi Eric,

I'm sorry you ran into trouble here. We've heard a couple reports of this happening. We'll need some more information to track down what's causing it.

Would you drop us a line at: support@typekit.com? We'll help sort this out.

Cheers,

Benjamin

E
elcricdercasAuthor
Participant
September 22, 2015

do me a favour. my names John, not Eric. Automisation is labour saving as well as penny saving but please, respect.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices