Skip to main content
V
veerleb52464342
Participant
October 1, 2018
Answered

Sync of (deleted) file failed due to server error

  • October 1, 2018
  • 2 replies
  • 810 views

Hello

When I try to sync my Creative Cloud files then I get the following message:

"Sync of "Test BIT_Articulate 4.story" failed due to server error"

The file Test BIT_Articulate 4.story is deleted from my Creative Cloud.

So it's normal that the file can not be syncronized.

How is it possible that the system tries to syncronize a deleted file?

This topic has been closed for replies.
Correct answer veerleb52464342

Sorry, but I don't find the answer in the tread.

Can I send you the log-file? Where can I find it?

2 replies

shannonc77773
shannonc77773
Known Participant
October 8, 2018

I have this same question — I keep getting "unable to sync" for a specific file that has been deleted. I just want to stop getting this message about a file that isn't there anyway! All the other files are syncing properly.

So the thread @KanikaS linked above does not apply at all.

V
veerleb52464342Author
Participant
October 11, 2018

I have found the answer!

Silly Creative Cloud trying to sync files that no longer exist

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
October 1, 2018

Hi Veerle,

Sorry about the issue you are facing.

Kindly refer the thread where a similar issue has been discussed: Unable to sync file due to server error...

Hope this helps! Feel free to update the thread for any other issues.

Meanwhile moving the thread to File Hosting, Syncing, and Collaboration​

V
veerleb52464342AuthorCorrect answer
Participant
October 5, 2018

Sorry, but I don't find the answer in the tread.

Can I send you the log-file? Where can I find it?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices