Synch shows error on synching Libraries

[jlua001]

Creative Cloud shows an error on the "Synch" menu (Cloud Activity) that states "Error in Library synching.  Cannot connect to the server".  All other function work well, and connectivity is fine.   Any ideas what´s going wrong?

[kglad]

first, update your os and then restart your computer. if that fails proceed to the following steps:

1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location:

WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions

2. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

Before trying the steps - please, make sure you killed the CCLibraries process in Task Manager / Activity Monitor, as well as you have quit all Adobe related products.

[jlua001]

Except for "Step 1", these instrucions don´t correspond to what I have and see on my Mac Sonoma, with the latest CC installed.   Can´t follow the insttructions, and the problem continues intemittently.

[kglad]

@jlua001 

contact adobe support. let us know what they do to fix the problem.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Tarun Saini]

Hi @jlua001,

We're sorry to hear about your difficulties. Could you please try restarting your device to check if that helps? Also, ensure you're using the updated Creative Cloud Desktop Application version.

Regards,

Tarun