synchronisation bibliothèques creative cloud

Forum|Forum|8 years ago
October 7, 2017
2 replies
1166 views

Bonjour, je ne parviens plus à Synchroniser mes bibliothèques de motifs crées sur adobe capture depuis mon I Pad, sur mon poste de travail fixe;

la première synchro s'est faite sans problème,( il n'y avait que 26 motifs et une dizaine de brosses) mais si je rajoute des motifs( du coup, j'en ai plus de 300), ils semblent bien s'enregistrer sur créative cloud sur l'I Pad, presque instantanément, mais sur le fixe, je ne les retrouve pas.

j'ai une connexion internet médiocre, es-ce à cause de cela?

Par avance, je vous remercie de votre aide...

Hélène.

File sync

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Correct answer David__B

Hi Hélène,

Not being able to sync the assets from Capture on the iPad to your libraries could be related to internet connectivity. I'd try these and see if they help.

Restart the iPad and close any other open apps other than Capture
Switch to a different internet connection if possible
Try signing out and back into Capture with your Adobe ID
Check to see what has synced successfully here Adobe Creative Cloud from a computer

Hope these help,

- Dave

David__BCorrect answer

Adobe Employee

Hi Hélène,

Not being able to sync the assets from Capture on the iPad to your libraries could be related to internet connectivity. I'd try these and see if they help.

Restart the iPad and close any other open apps other than Capture
Switch to a different internet connection if possible
Try signing out and back into Capture with your Adobe ID
Check to see what has synced successfully here Adobe Creative Cloud from a computer

Hope these help,

- Dave