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synchronisation bibliothèques creative cloud

New Here ,
Oct 07, 2017 Oct 07, 2017

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Bonjour, je ne parviens plus à Synchroniser mes bibliothèques de motifs crées sur adobe capture depuis mon I Pad, sur mon poste de travail fixe;

la première synchro s'est faite sans problème,( il n'y avait que 26 motifs et une dizaine de brosses) mais si je rajoute des motifs( du coup, j'en ai plus de 300), ils semblent bien s'enregistrer  sur créative cloud sur l'I Pad, presque instantanément, mais sur le fixe, je ne les retrouve pas.

j'ai une connexion internet médiocre, es-ce à cause de cela?

Par avance, je vous remercie de votre aide...

Hélène.

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File sync

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correct answers 1 Correct answer

Adobe Employee , Oct 09, 2017 Oct 09, 2017
Hi Hélène,Not being able to sync the assets from Capture on the iPad to your libraries could be related to internet connectivity. I'd try these and see if they help. Restart the iPad and close any other open apps other than Capture Switch to a different internet connection if possible Try signing out and back into Capture with your Adobe ID Check to see what has synced successfully here Adobe Creative Cloud from a computerHope these help,- Dave

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Adobe Community Professional ,
Oct 07, 2017 Oct 07, 2017

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New Here ,
Oct 09, 2017 Oct 09, 2017

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merci beaucoup pour votre réponse rapide, bonne soirée,

Hélène.

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Adobe Employee ,
Oct 09, 2017 Oct 09, 2017

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Hi Hélène,

Not being able to sync the assets from Capture on the iPad to your libraries could be related to internet connectivity. I'd try these and see if they help.

  • Restart the iPad and close any other open apps other than Capture
  • Switch to a different internet connection if possible
  • Try signing out and back into Capture with your Adobe ID
  • Check to see what has synced successfully here Adobe Creative Cloud from a computer

Hope these help,

- Dave

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New Here ,
Oct 15, 2017 Oct 15, 2017

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Thanks for your response, Dave,

it it was an internet connexion problem, I swiched a better connexion with my I Pad, and every patterns have Been

synced after 45mn. into adobe Creative Cloud.

so, thank you very Munch !

Have a nice day,

Hélène.

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