Synchronisation Creative Cloud

[Florence Demolin]

sur CC, j'ai ce message d'erreur:

erreur de synchronisation de fichiers

echec partiel de la synchro

Comment puis-je rapidement retrouver les fichiers concernés?

[Neelamk]

Hi Florence,

We are sorry for your difficulties. Could you please restart your PC and restart the Creative Cloud Application and check if works fine now. If the issue persists, Plese check assests.adobe.com and verify if it has the same error. There were sync issues from our end, our engineering team is already on it to resolve them. Please confirm the details to investigate the error.

We are here to help you. Please feel to reach us anytime.

Regards,

Neelam

[Florence Demolin]

ok Neelam, thank for this.

As your engineering team is working on, could you ask them to ad an option to easily find the files that cause problems during synchronisation ?

It could be useful 😉

[Neelamk · Accepted solution]

Hi Florence,

Could you please check and let us know if the issue is still there? Or is it resolved?

Regards,

Neelam

[Florence Demolin]

ok resolved!

Thank you

[Neelamk]

Great to hear that. Thank You, Florence.

Regards,

Neelam