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nederlands2
Known Participant
December 12, 2023
Question

Synchronizing will be stopped?

  • December 12, 2023
  • 5 replies
  • 942 views

I can see in my desktop app that synchonizing services will be stopped? I pay for this service? And now it will be stopped without any compensation?

And where are my files going? 50GB hours of work? 

Dear Adobe: raising prices and cutting services for loyal customers without proper information how to handle is - at least to say - a not very consumer friendly way to work.

    This topic has been closed for replies.

    5 replies

    ldouros
    ldouros
    Participant
    December 23, 2023

    This is unacceptable. One of the best features in Creative Cloud is the seamless integration of many workflows. Adobe has promoted and been promoted for this. And now they have decided that a feature they've given us will be taken away. Ok... look. New customers coming to the platform? Fine. Don't offer it to your new accounts. But to not allow those of us who have been faithfully paying our monthly (or yearly) fees - in my case for probably 15 years - is a terrible business strategy. 

     

    Integration between Photoshop and Aftereffects and Premiere... they all work seamlessly. Just to name three of them... but now Adobe is saying, "automatically syncing your project files to Creative Cloud isn't an important part of the job?" Come on guys, why even call it Creative Cloud? 

     

    I'm pissed. Even the US Federal and State Governments (as horrible at business as they are, will grandfather existing business in when they issue legislation that affects a business sector. (Look up "Vested Rights", in California as relates to existing mining when the Surface Mining and Reclamation Act was passed to force miners to abide with the California Environmental Quality Act). 

     

    I can just imagine Adobe's customers suing over their Vested Rights to a feature they've had all along that will be removed... we will likely be charged extra to include it in the future. (Which is kinda the point in granting it to more expensive Enterprise plans, I suppose.) No thanks.

     

    Adobe: Please add my dissatisfaction to the likely growing list of unhappy customers on this one.

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 23, 2023

    @ldouros 

     

    only the local cc sync folder will stop syncing.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 8, 2024

    No - I only see it there. 
    So all files on the servers of Adobe are deleted in March. I now have moved my files from the local Creative folder to iCloud. That must solve it.

    Leaves one question: the subsription from Adobe is downgraded and we still have the same amount? I bought extra serverspace at iCloud??


    no cc storage limit changes have been announced.

    Dunkeltraum
    Dunkeltraum
    Participant
    December 15, 2023

    I have the same problem. For me as a photographer it was the easiest way to share photos with my models and customers. This easy way will be terminated by Adobe at Feb 2024. It´s a no go from Adobe!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 15, 2023

    @Dunkeltraum 

     

    you'll need to find an alternative.

    N
    nederlands2Author
    Known Participant
    December 12, 2023

    I don't understand: will I still have the cloud-storage from Adobe without synchronization? Or no cloud storage and my files will be deleted in February?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 12, 2023

    adobe's cc file handling consists of several different parts that aren't related to each other.

     

    one if those is the local cc sync folder.  that is going to be discontinued.  all others will remain unchanged.

    Dunkeltraum
    Dunkeltraum
    Participant
    December 15, 2023

    But for a photographer the cc sync folder was the easiest way to share the work with models/customers...and this will not longer work from February 2024. It´s not very customer friendly!

     

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    December 12, 2023

    >where are my files going?

     

    If you don't have space on your computer hard drive you need to buy another drive

     

    I use a Sata docking station and SEVERAL 'bare' drives for backup of my desktop computer
    There are many external drive devices, this is the one I use
    https://www.amazon.com/StarTech-com-External-docking-station-drives/dp/B00U8KSLA8/

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 12, 2023

    your files stay on your computer (s).  ie, nothing stored locally will change. it just will no longer sync.

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