• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Synchronizing will be stopped?

Explorer ,
Dec 12, 2023 Dec 12, 2023

Copy link to clipboard

Copied

I can see in my desktop app that synchonizing services will be stopped? I pay for this service? And now it will be stopped without any compensation?

And where are my files going? 50GB hours of work? 

Dear Adobe: raising prices and cutting services for loyal customers without proper information how to handle is - at least to say - a not very consumer friendly way to work.

TOPICS
File sync

Views

294

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 12, 2023 Dec 12, 2023

Copy link to clipboard

Copied

your files stay on your computer (s).  ie, nothing stored locally will change. it just will no longer sync.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 12, 2023 Dec 12, 2023

Copy link to clipboard

Copied

>where are my files going?

 

If you don't have space on your computer hard drive you need to buy another drive

 

I use a Sata docking station and SEVERAL 'bare' drives for backup of my desktop computer
There are many external drive devices, this is the one I use
https://www.amazon.com/StarTech-com-External-docking-station-drives/dp/B00U8KSLA8/

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Dec 12, 2023 Dec 12, 2023

Copy link to clipboard

Copied

I don't understand: will I still have the cloud-storage from Adobe without synchronization? Or no cloud storage and my files will be deleted in February?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 12, 2023 Dec 12, 2023

Copy link to clipboard

Copied

adobe's cc file handling consists of several different parts that aren't related to each other.

 

one if those is the local cc sync folder.  that is going to be discontinued.  all others will remain unchanged.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 15, 2023 Dec 15, 2023

Copy link to clipboard

Copied

But for a photographer the cc sync folder was the easiest way to share the work with models/customers...and this will not longer work from February 2024. It´s not very customer friendly!

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 15, 2023 Dec 15, 2023

Copy link to clipboard

Copied

I have the same problem. For me as a photographer it was the easiest way to share photos with my models and customers. This easy way will be terminated by Adobe at Feb 2024. It´s a no go from Adobe!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 15, 2023 Dec 15, 2023

Copy link to clipboard

Copied

@Dunkeltraum 

 

you'll need to find an alternative.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 23, 2023 Dec 23, 2023

Copy link to clipboard

Copied

This is unacceptable. One of the best features in Creative Cloud is the seamless integration of many workflows. Adobe has promoted and been promoted for this. And now they have decided that a feature they've given us will be taken away. Ok... look. New customers coming to the platform? Fine. Don't offer it to your new accounts. But to not allow those of us who have been faithfully paying our monthly (or yearly) fees - in my case for probably 15 years - is a terrible business strategy. 

 

Integration between Photoshop and Aftereffects and Premiere... they all work seamlessly. Just to name three of them... but now Adobe is saying, "automatically syncing your project files to Creative Cloud isn't an important part of the job?" Come on guys, why even call it Creative Cloud? 

 

I'm pissed. Even the US Federal and State Governments (as horrible at business as they are, will grandfather existing business in when they issue legislation that affects a business sector. (Look up "Vested Rights", in California as relates to existing mining when the Surface Mining and Reclamation Act was passed to force miners to abide with the California Environmental Quality Act). 

 

I can just imagine Adobe's customers suing over their Vested Rights to a feature they've had all along that will be removed... we will likely be charged extra to include it in the future. (Which is kinda the point in granting it to more expensive Enterprise plans, I suppose.) No thanks.

 

Adobe: Please add my dissatisfaction to the likely growing list of unhappy customers on this one.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 23, 2023 Dec 23, 2023

Copy link to clipboard

Copied

@ldouros 

 

only the local cc sync folder will stop syncing.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 23, 2023 Dec 23, 2023

Copy link to clipboard

Copied

Right. I will likely migrate everything to Dropbox to get the same function that have, up to now, been integrated in CC. It is a major change that has become a distinguishing factor from other NLEs. Seriously, you don't take functions away from good customers. Set the offering for new customers that don't know any better, fine. But find a way to keep enhancing your presence and market dominance for those who have paid for a specific set of services for years!

It's one thing to change a practice, like when Adobe moved from client licensing to a subscription model. There was an adoption process we had to learn and weigh the benefits of the change. But to, in January charge $59.99 for all apps plus Cloud sync and in February remove Cloud sync for the same price?! Sorry, but that's just wrong.  Was Cloud sync a beta feature we all knew we were testing? No. It was part of the value of migrating away from client licensing. It's bait and switch. And it's bad business. 


Business is run on trust. But Adobe has just made it difficult to believe they have our best interest in mind. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 23, 2023 Dec 23, 2023

Copy link to clipboard

Copied

@ldouros 

 

post that on the cc desktop ideas forum so adobe employees can see it.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 23, 2023 Dec 23, 2023

Copy link to clipboard

Copied

Ok. Thanks. New to this forum. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 23, 2023 Dec 23, 2023

Copy link to clipboard

Copied

understood.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 06, 2024 Feb 06, 2024

Copy link to clipboard

Copied

No - all the files in the Adobe Cloud will be deleted on March 2. That's what it says when I visit my files online. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 06, 2024 Feb 06, 2024

Copy link to clipboard

Copied

@nederlands2 

 

you should only see that at https://assets.adobe.com/files

 

do you see it elsewhere?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 08, 2024 Feb 08, 2024

Copy link to clipboard

Copied

No - I only see it there. 
So all files on the servers of Adobe are deleted in March. I now have moved my files from the local Creative folder to iCloud. That must solve it.

Leaves one question: the subsription from Adobe is downgraded and we still have the same amount? I bought extra serverspace at iCloud??

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 08, 2024 Feb 08, 2024

Copy link to clipboard

Copied

LATEST

no cc storage limit changes have been announced.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines