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Before you sync, save those files somewhere else too. My files 'synced' all the way BACK to May! Really glad I saved the latest files somwhere else first - but all the ones in between are gone.
Hi Charine,
in order to help us understand this issue, and provide a resolution, can you tell me what OS you're on and send me your coresync log file. My email is djack@adobe.com? You will find the log file here:
Mac:
~/Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
Windows:
%APPDATA%/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
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Hi Charine,
in order to help us understand this issue, and provide a resolution, can you tell me what OS you're on and send me your coresync log file. My email is djack@adobe.com? You will find the log file here:
Mac:
~/Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
Windows:
%APPDATA%/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
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Hi Derek,
I have emailed the file that you requested.
Upon digging further, I found a new folder in my user files named Creative Cloud Files (archived) with all my latest files in.
Thank you for your support
Charine
My operating system:
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Hi,
I got your email, unfortunately the file wasn't a log file, but a system file. You will find the log file at:
%APPDATA%/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
If you can email me the .log file, that would be great.