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AfghanHoundYearBook
AfghanHoundYearBook
Participant
January 31, 2018
Answered

Syncing issues!

  • January 31, 2018
  • 3 replies
  • 1237 views

Have been using CC for months no issues, this last 48 hours however, despite my Mac saying all files are synced, the files are not syncing, as the other Mac that shares with me cannot see any files I save and vice versa!??? Have re booted with no effect... any ideas??

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3 replies

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
February 1, 2018

Moving to File Hosting, Syncing, and Collaboration​

Aldo de la Fuente
Aldo de la Fuente
Inspiring
January 31, 2018

First you must verify the internet bandwidth

Check the performance of the computer, in Applications / Utilities / activity monitor (Mac OS)

Then verify correctly access to your CC account on both computers.

It is good to go out and enter again in each one

Finally check in a browser, entering your CC account

This image is in Spanish, but it´s the same, the files and folders you have, so you can compare each of them.

If this had never happened to you before, the system may have an anomaly, but it is very strange.

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    January 31, 2018

    File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem

    -FAQ https://forums.adobe.com/thread/1937790

    -https://forums.adobe.com/community/creative_cloud/host_sync

    -http://helpx.adobe.com/creative-cloud/help/sync-settings.html

    -http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

    -Size Limits https://forums.adobe.com/thread/1488242

    -sync and email link http://forums.adobe.com/thread/1427516?tstart=0

    -Phantom folder problem https://forums.adobe.com/thread/1490445

    -an overview of assets https://assets.adobe.com/files

    -File sharing https://forums.adobe.com/thread/1838790

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