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Fancy_Odyssey50BB
Fancy_Odyssey50BB
Participant
October 28, 2014
Answered

Syncing problems with file name issues

  • October 28, 2014
  • 2 replies
  • 1076 views

Hi. Trying to sync my photo archives to store in the cloud. Several were successful but then I get a warning that the some of the file names are in valid and list several symbols that are not allowed. I don't use any of those symbols. They are just simple file names such as game table chairs.jpg. Anyone had similar issues or advice on this? Thank you

This topic has been closed for replies.
Correct answer Ben Mordue

Devolup1.1,

Could you send us your log files so that we can investigate further? Please zip up the entire 'CoreSync' folder at the location below and send it to me at bmordue@adobe.com.

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)

2 replies

caroshka
caroshka
Inspiring
October 6, 2017

Did this issue get resolved? I have the same problem here.

David__B
Adobe Employee
David__B
Adobe Employee
October 6, 2017

Hi Caroshka,

You might check this article and see if it helps.

Error: "Unable to sync files" to the Adobe Creative Cloud

Also maybe try renaming the problematic file(s) and see if they sync after doing so.

Hope that helps,

-Dave

caroshka
caroshka
Inspiring
October 7, 2017

Thanks Dave, I had a look at that list, but will give that a second try and hope I'll find the problem.

    B
    Community Manager
    Ben MordueCommunity ManagerCorrect answer
    Community Manager
    October 29, 2014

    Devolup1.1,

    Could you send us your log files so that we can investigate further? Please zip up the entire 'CoreSync' folder at the location below and send it to me at bmordue@adobe.com.

    Mac:

    /Users/<username>/Library/Application Support/Adobe/CoreSync

    Windows:

    C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

    'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

    http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

    https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)

    Fancy_Odyssey50BB
    Fancy_Odyssey50BBAuthor
    Participant
    October 29, 2014

    Will do. Thanks Ben

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