Technical support Portfolio

Hello photo and video creators.
I have a problem that I can't solve, the support chat can't process my question let alone give me a solution.
I am writing to this group of artists to ask who uses the PORTFOLIO tool and how to request technical support.
My problem:
I live in the Central American region and my portfolio is aimed at the Spanish region. I have changed the region to Latin America several times, but when I log out and log back in, the region returns to Spain. If anyone has an idea or has gone through this bug and fixed it, I would appreciate your support.
Greetings colleagues.