'This purchase is not allowed'

[Chris van Riel]

Hi!
I want to purchase the blackfirday deal, so i dicontinued my Premiere subscribtion.
Now when i want to buy the Creative Cloud All Apps it pops up this message, telling me that i cannot subscribe because i have the premiere subscribtion.

What can i do to subscribe to the Black Friday deal?

[John T Smith]

I can't read that page... does it say that it is for NEW subsribers?

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Chris van Riel]

Hey, thanks for the comment. I'm aware of the fcact that this is a forum. Its Dutch, literally it says :
''This purchase cannot is not supported''
''you have X youre buying Y''
''would like at some of our offers?''
''are you buying for your team?''

The thing is though, it seems like i cannot get into a chat. The link you gave drops me on a page where there is no option to start a chat, ive been trying for an hour now to find a way to get in contact with adobe support but im just running in circles. No matter where i go,  everytime i click the button ''Real help from real people., start now '' it always sends me back to this page...

[Chris van Riel]

okay, turns out google chrome was the problem. Tried nother browser and im already on the chat with a agent, thank you John. 

Thread closed

[kglad]

let us know the reason that you can't purchase that deal, or whether the agent was able complete that purchase.