to use creative cloud libraries you need to be logged into a creative cloud account

New Here ,
May 06, 2022 May 06, 2022

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I am trying to use libraries but it show up this massage " to use creative cloud libraries you need to be logged into a creative cloud account " i ties loging in and out, reinstal creative cloud nothing worked, how to solve this issue please?

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Adobe Employee ,
May 06, 2022 May 06, 2022

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Hi there,

 

We're sorry to hear about your difficulties. Are unable to use Creative Cloud libraries in the Creative Cloud Desktop Application or in other Adobe apps? Since when have you been seeing this issue? Which operating system you're using?

 

Please try to reset the Creative Cloud  Desktop App & make sure it's in the foreground, then press:

If you're on Win: Ctrl + Alt + R
If you're on Mac: Cmd + Opt + R

 

You may also check the steps mentioned in this article and see if that helps: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-pro...

 

Let us know how it goes.

 

Regards,

Tarun

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New Here ,
May 06, 2022 May 06, 2022

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The problem is in both Creative Cloud Desktop Application and other Adobe apps, I am on macOS. 

I did try thies mesthods they didn't work unfortunately

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Adobe Employee ,
May 06, 2022 May 06, 2022

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Thanks for the response. Could you please go to the Creative Cloud Desktop Application > Help > About Creative Cloud and share the complete screenshot of the info. 

 

Also, please try reinstalling the Creative Cloud Desktop Application through the Creative Cloud Cleaner Tool and let us know if that helps: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Regards,

Tarun

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New Here ,
May 07, 2022 May 07, 2022

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I did try the the tool it did't help, Here are the screenshots.

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