Trying to activate a 12 month Adobe Creative Cloud Phot but getting the error "this code is invalid"

[Kseniteas]

I am trying to redeem a code for a 12 month Adobe Creative Cloud Photography subscription that I got with my new HP laptop. I read that the code is tied to the device, so I use my laptop. I clicked on the link in the email from HP, which automatically opens up the page for entering the code, and the code is correctly pre-filled. When I click active, I get the error " this code is invalid". What could be wrong? The account that I am logged in does not have any active subscriptions, and I didn't have a subscription before (not sure if that plays a role). What could be wrong?

[Peru Bob]

Try contacting HP.

[Kseniteas]

This is the approach I took today. They tried to forward me back to Adobe, but I insisted they look into it so they will get back to me in the next few days. Let's see...

[kglad]

keep us updated 

[Kanikas]

Hi Kseniteas,

We're here to help you. Please see this link to understand how you can redeem a code for the subscription: https://adobe.ly/47BVgdu;

Hope this helps. 

Thanks 
^KS

[kglad]

is there an expiration date?

[Kseniteas]

Thanks for your response. No, the laptop was bought middle of August, and I tried the activation beginning of September, so there shouldn't be an expiration issue.