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Unable to access library on any apps

Community Beginner ,
May 02, 2023 May 02, 2023

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Hello

I just bought a new computer (iMac) and as it is updating to the latest version. I don't know if this issue started when I got the computer or before that but I know it's around the same time. My library will not load. Please see attached screenshot. I have tried uninstalling and reinstalling the cc app as well as logging out of everything, turning off my computer, and turning it back on.

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correct answers 1 Correct answer

Adobe Employee , May 02, 2023 May 02, 2023

Hi There,

 

We are sorry for your difficulties. Could you please try again with the below steps and let me know if this helps:

 

reset the cc desktop app by making sure it's in the foreground, then press:

Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then re

...

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Adobe Employee ,
May 02, 2023 May 02, 2023

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Hi There,

 

We are sorry for your difficulties. Could you please try again with the below steps and let me know if this helps:

 

reset the cc desktop app by making sure it's in the foreground, then press:

Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os


restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

 

Regards,

Neelam

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Community Beginner ,
May 02, 2023 May 02, 2023

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Re-downloading the apps worked. Thank you.

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Community Beginner ,
May 02, 2023 May 02, 2023

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*The individual apps.

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