Unable to connect to Adobe Servers

[Solarpunk Productions]

I have continued to get this error message for a month now. I have the firewall turned off, I have checked the date and time of my computer, everything is up to date ( I'm running Mac OS Montery 12.1) and I have tested the apps on multiple internet connections. Still I cannot even log in to the desktop apps. Any ideas here? I've followed all the troubleshooting forums on here I possibly can and still nothing. 

[kglad]

did you check your hosts file?

if not:

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos? if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

if yes:

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

[Solarpunk Productions]

I've already been in chat with an agent for over an hour and he has no idea either. He's put me on a call list to talk to someone else and it's been 2 days so.... I guess I just wait and tell my clients I can't work for them right now? Major flaw in this subscription model 

[kglad]

have your tried connecting from a public network (eg, with free wifi) with a different computer?

if you have ever had the problematic computer activated in the past, you can use any computer to do that. if you can do that you can activate your (possibly non-mobile) computer by going to https://accounts.adobe.com and clicking plans and payment>activated devices and activate the problematic computer.

p.s. you might be able to do that with your phone's browser or your phone's cc app, but i couldn't see a way to do that.

[Solarpunk Productions · Accepted solution]

I managed to get a fix on it. It turns out that although I was hot spotting my computer, my ethernet cable was still connected to the network that is "problematic." 

It still makes absolutely no sense, as there are 4 other computers on the network that have no problems at all, but hey. I've found a strange work around. This definitely brings into question the new subscription model and how reliable it is though. A lot of people are having problems with this

[maxa18180193]

I'm glad you were able to resolve your issue. I too have multiple users at my organization who frequently are unable to connect to the Adobe servers on different machine intermitently and wanted to know what exactly did you do no longer be connected to the network that was "problematic" We use VPN for our connection and generally the machines connect to the servers but like once a month or two we run into the issue which induces heavy downtime.

[kglad]

@maxa18180193  you should be posting in the team/enterprise forum (unless those organization users all have an individual account).

[maxa18180193]

They each have an individual account and was replying to the person that posted what worked for them. The only things that have worked as a workaround is to run a repair of Creative Cloud but that is not condusive to being a long term solution.

[kglad]

i assume, if many people have cc problems using their business computers/connections, there's a business-wide problem.   that may be something as hard to sleuth as another bit of business-wide software (eg, av, antimalware etc) causing a problem, or it may be something more obvious as a firewall issue (which i'm guessing you're already ruled-out).

[maxa18180193]

Thank you for your response. I checked with our security team and we don't have any firewall blocks established and in general users can connect to the Adobe servers but at random times will not be able to connect to the Adobe servers where the only workaround is to repair Creative Cloud with no changes to any configurations on their machines.

[kglad]

if a repair is needed, then something is corrupting one or more files.  eg, av, antimalware, cleaners, defraggers etc.

[maxa18180193]

Recently I was able to clear the prompt by ending the Creative Cloud process in Task Manager and then was able to connect to the Adobe servers. There are no firewall rules blocking traffice. Still not sure what variable causes the error but ending the process is a faster option compared to repairing Adobe CC.

[jonc40240464]

Same problem. Disconneded from Wifi and connected to internet via iPhone hotspot and issue has gone away....for now (15mins)

[jonc40240464]

....I even allowed Adobe CC and AE to bypass firewall and it didn't help so not sure what's happening.

[jonc40240464]

OK - so today I am on different Wifi and no problems. Was having difficulty yesterday connecting to Adobe servers for some reason so feel that was the issue.

[kglad]

there are a variety of levels at which a domain can be blocked, How To Allow Only Certain Websites on WiFi: Simple Guide | WhatsaByte