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Kat Gilbert
Kat Gilbert
Legend
March 25, 2015
Question

Unable to download a PSD file on ACC- what could be the cause?

  • March 25, 2015
  • 1 reply
  • 1664 views

I have tried with different size layered files and receive the error message "Sorry an error has occurred" on every try. Would greatly appreciate help in finding a resolution. Thanks.

This topic has been closed for replies.

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
March 25, 2015

Provide the name of the program you are using so a Moderator may move this message to the correct program forum

This Cloud forum is not about help with program problems... a program would be Photoshop or Lighroom or Muse or ???

Kat Gilbert
Kat GilbertAuthor
Legend
March 25, 2015

John, the problem is with Creative Cloud not these two programs: Photoshop which created the file and Dreamweaver which is the app to access the file!

Ken G. Rice
Community Manager
Ken G. RiceCommunity Manager
Community Manager
March 26, 2015

Sorry frustrations run high--- I am trying to UPLOAD the PSD file not downloading anything so please ignore my first statement in the responding email...

!!!!!!


The reason I ask for a screenshot is that is just shows the error without having to describe it in words. And sometimes it gives us useful information.

So the issue is with file upload. Is the upload failing in the Firefox browser from https://assets.adobe.com/files or from an upload using the file sync that is part of the Creative Cloud desktop application?

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