Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Unable to download Creative Cloud .dll file missing

New Here ,
Nov 20, 2020 Nov 20, 2020

Copy link to clipboard

Copied

I have just bought a new PC. I have been running Adobe on my old PC without any problems for years. Ihave tried to download the Creative Cloud app so that I can load Photoshop, Lightroom, Bridge etc from the Creative Cloud app. However it will not download. I am told that a file VCRUNTIME140.dll is required. I have googled this and it appears to be a common problem - none of the fixs I have tried seem to work. What can I do?

TOPICS
File sync

Views

75

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Nov 20, 2020 Nov 20, 2020

Copy link to clipboard

Copied

The Visual C++ runtime libraries are shipped out with your Windows updates. Do you have the latest Win10 updates?

See below for instuctions on how to remove & reinstall them.

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/How-to-remove-and-reinst...

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Nov 20, 2020 Nov 20, 2020

Copy link to clipboard

Copied

LATEST

Added to what Nancy said...

That is a Microsoft problem... Go to the Search bar at the top of http://www.microsoft.com/en-us/default.aspx to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines