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Unable to install Adobe Apps in my laptop

New Here ,
Sep 09, 2021 Sep 09, 2021

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Hi, 

I am Chirag Nahata.

Issue : Unable to install Adobe Apps in my laptop

Description : I am trying to install Adobe Services applications like Photoshop 2021 version in my Laptop.

Laptop Description : Laptop Model - Asus Vivobook 15 X512DA - EJ503T.

                                  Laptop Specifications

ChiragNahata_0-1631171305369.pngChiragNahata_1-1631171324670.png

Device name Chirag
Processor AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx 2.10 GHz
Installed RAM 8.00 GB (5.95 GB usable)
Device ID 6BCE7C67-9B17-4E33-8E63-5BEC8AF35E39
Product ID 00327-35872-17918-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

Edition Windows 10 Home Single Language
Version 21H1
Installed on ‎25-‎08-‎2020
OS build 19043.1202
Experience Windows Feature Experience Pack 120.2212.3530.0

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Cloud storage web assets

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Adobe Community Professional ,
Sep 09, 2021 Sep 09, 2021

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What happens when you try to install it? Does the Creative Cloud desktop give you any error messages?

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New Here ,
Sep 09, 2021 Sep 09, 2021

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Yes, while installing just a blank setup page appears. I have attached a screenshot. Please find the attachment.

 

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Adobe Employee ,
Sep 09, 2021 Sep 09, 2021

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Chirag, what Adobe application or service are you trying to install? I do not see any active memberships under the e-mail address you used to post to this public discussion forum.

 

If you are attempting to install Adobe applications included with a Creative Cloud membership, please check the log files for the errors preventing the installation from completing. Information on how to discover these errors can be found at https://helpx.adobe.com/download-install/kb/find-installation-log-files.html.

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New Here ,
Sep 10, 2021 Sep 10, 2021

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No log file has been created since the installation hasn't been completed.

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Adobe Employee ,
Sep 10, 2021 Sep 10, 2021

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If no log file is created, the computer is not getting very far into the download and install process.  What type of Creative Cloud membership are you using?

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New Here ,
Sep 13, 2021 Sep 13, 2021

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Trial

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Adobe Community Professional ,
Sep 13, 2021 Sep 13, 2021

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I don't think your computer meets the system requirements to use all Creative Cloud apps.

 

See below for details.  Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

Pay attention to Photoshop's new GPU requirements. See links below.
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Sep 15, 2021 Sep 15, 2021

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IMG_20210916_102310_062.jpg

 check out this my pc supports the minimum requirement to run photoshop

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Adobe Employee ,
Sep 16, 2021 Sep 16, 2021

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Chirag, I am very sorry, but it is not possible to provide any additional troubleshooting steps without a specific error message. Would you please download and run the CC Log Collector Tool from http://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html? Once the log files have been uploaded, begin a secure chat session at https://helpx.adobe.com/contact.html so that the logs can be interpreted and any identified errors can be corrected.

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New Here ,
Sep 16, 2021 Sep 16, 2021

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Adobe Employee ,
Sep 16, 2021 Sep 16, 2021

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Chirag, what errors do you see within the log file?

 

If you wish someone from Adobe to review the file for you, please download and run the CC Log Collector tool from http://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and begin a chat session at https://helpx.adobe.com/contact.html.

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