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M
Miemo Penttinen
Participating Frequently
January 14, 2014
Answered

Unable to sync due to server error

  • January 14, 2014
  • 5 replies
  • 20032 views

I keep on getting server error on a 25MB PSD file sync to Creative Cloud. The main Creative Cloud desktop app says "Unable to sync files" and when I click on "Learn more" I get a dialog saying "Unable to sync <file name> due to server error". Perhaps one in 20 syncs goes through OK, but most of the time it does not. This is frustrating to say the least, now I basically have to create JPG from the file and share it via Dropbox, rendering CC file sharing useless for me.

    This topic has been closed for replies.
    Correct answer David__B

    Hi Shutterlab,

    Sorry to hear about your difficulties. Are you seeing the server error in a browser or within the Creative Cloud app? I have seen instances of this error occurring in the past when collaborating a folder with others and one of the collaborators runs out of space. Once this occurs, anyone which attempts to sync files within the collaborated folder would receive a server error message, not just the collaborator.

    You can check if you have collaborated folders by going to this web address:

    https://assets.adobe.com/files?filter=shared

    If you do see folders at that web address that means you have collaborated folders. I'd check to see if the files which are resulting in the server error are within a collaborated folder.

    If you do have collaborated folders, you might want to ensure who ever you are collaborating with has free space:

    https://assets.adobe.com/activity/settings

    and recommend that they empty their online archive here:

    https://assets.adobe.com/files?filter=archive

    Please let me know if this helps,


    Thanks,

    - Dave

    5 replies

    T
    termekrka_slo
    Participant
    May 3, 2020

    I also had this problem on my Dell XPS 15. Everything worked on my work laptop on the same network. Both laptops were updated. On the Dell, I checked the Windows Firewall and could not see Adobe Creative Cloud so I added it manually and crossed both checkboxes (Personal and public network). Immediately it started syncing, now it works.

     

    Hope it helps. 

    S
    Shutterlab
    Inspiring
    August 16, 2017

    Hi Ken,

    I am receiving the same error in CC 2017.1 Windows 10 64bit. These files are coming from an Adobe Clip project.

    Has this issue been resolved? If so does it require any action on our part?

    David__B
    Adobe Employee
    David__BCorrect answer
    Adobe Employee
    August 17, 2017

    Hi Shutterlab,

    Sorry to hear about your difficulties. Are you seeing the server error in a browser or within the Creative Cloud app? I have seen instances of this error occurring in the past when collaborating a folder with others and one of the collaborators runs out of space. Once this occurs, anyone which attempts to sync files within the collaborated folder would receive a server error message, not just the collaborator.

    You can check if you have collaborated folders by going to this web address:

    https://assets.adobe.com/files?filter=shared

    If you do see folders at that web address that means you have collaborated folders. I'd check to see if the files which are resulting in the server error are within a collaborated folder.

    If you do have collaborated folders, you might want to ensure who ever you are collaborating with has free space:

    https://assets.adobe.com/activity/settings

    and recommend that they empty their online archive here:

    https://assets.adobe.com/files?filter=archive

    Please let me know if this helps,


    Thanks,

    - Dave

    F
    fionas29713542
    Participant
    August 9, 2018

    Also having the server error message on a PC (actually a virtual machine on a mac). Files seem to sync on the mac fine, just not on the virtual machine. Also having issues syncing between team members. Absolute nightmare and really unreliable.

    tPet
    tPet
    Known Participant
    June 16, 2015

    Here's what I did to finally correct this issue on my computer ..

    1) Completely sign out of Creative Cloud.

    2) Delete the Creative Cloud Files folder. (FIRST check the Creative Cloud files in the cloud via web browser to make sure everything is there .. if not move the contents of your CCF folder to a temporary folder .. just as "insurance")

    3) Sign back into Creative Cloud.


    In my case, the files immediately started resyncing, creating a new Creative Cloud Files folder. After it resynced, I placed a new folder in the CCF folder and it synced up to CC just fine.


    Hope that helps.

      D
      davorgekko
      Participant
      June 18, 2015

      I have the same issue - I have mailed my log file to you.

      Thanks!

      D
      davorgekko
      Participant
      June 24, 2015

      Any updates on this issue? Still not working in my end... :-/

      J
      jbellison
      Participant
      May 28, 2014

      I am getting the exact same server error on many of the files I have in Creative Cloud Files.

      I was excited to use this service but it has been a serious headache ever since I 'upgraded' to CC...

      (P.S. Adobe: Dropbox never fails me.)

        D
        Digital_Fuel_Web
        Participant
        May 28, 2014

        I was also excited about CC storage and I am having a little better time of it these days on a PC but it has been a headache to get here. There is still the odd glitch. I too have never seen an error on dropbox it does just work.

        One other error that you can get is if you sync a file on one computer and then on another that has not synced because it has no connection at the time because each time CC storage updates it looses the login details. If you create a duplicate folder things get ugly CC storage sometimes creates an odd folder with files in it that do not merge or ask for a solution ie merge or rename and that cannot be delete even in the web portal also giving a sync error. It takes a lot of trouble to fix. Yes this is an odd scenario but it can happen. Has only happened once but it did my head in trying to fix it. Not sure how I did in the end eventually it let me delete the folder and all returned too normal.

        M
        Miemo PenttinenAuthor
        Participating Frequently
        January 14, 2014

        And yes, I've tried all the usual suspects: restarting computer, logging out & back in to CC, checking network connection, ...

        Ken G. Rice
        Community Manager
        Ken G. RiceCommunity Manager
        Community Manager
        January 15, 2014

        To help us figure out what happened we need the log files for desktop sync (CoreSync). The location for each OS are:

        • Mac OS X: ~/Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
        • Windows: %APPDATA%/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log

        Note that on Mac OS X to see the user library from the Finder click on the Go menu and hold down the Alt/Option key. Note that on Windows %APPDATA% is a variable that will change to the correct path depending on what version of Windows being used.

        Email the log files to kenrice@adobe.com.

        A
        Anonymous
        August 8, 2014

        Hello I'd like to chip in and say I am also having that same error. I just got a new MacBook Pro and just installed Creative Cloud on this machine for the first time. The error occurred for 25 files that have successfully synced on both Windows and Mac computers in the past (I've been through several computers here lately). Is there a fix?

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