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mwolda333
Inspiring
June 23, 2016
Answered

Unable to sync files due to file name?

  • June 23, 2016
  • 2 replies
  • 2436 views

HI, I’m getting the message:

“Unable to sync “file name” because the file name is invalid. the characters |, “, ?, <, >, /, \, *, and : cannot be used in file names.”

But, I don’t have any of those characters in the files I’m trying to sync.

Help?

This topic has been closed for replies.
Correct answer Kanikas

Hi Mwolda333,

Please refer the links below for help ::

Error: "Unable to sync files" to the Adobe Creative Cloud

Unable to sync due to server error

Hope this helps !!!

2 replies

Lin He
Adobe Employee
Adobe Employee
June 24, 2016

Hi Marianne:

Do you have black space in file/folder name?

Thanks

Lin

Kanikas
Community Manager
KanikasCommunity ManagerCorrect answer
Community Manager
June 23, 2016

Hi Mwolda333,

Please refer the links below for help ::

Error: "Unable to sync files" to the Adobe Creative Cloud

Unable to sync due to server error

Hope this helps !!!