Unable to sync. Install sync component and try again. Error Code 198

[Kadir Yasin281759775ltr]

Hi there, "Unable to synchronize. Install the synchronization component and try
Again. Error Code 198" I get this error. I say tried again and after 1% it keeps giving me this error.

[kglad · Accepted solution]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, apply this fix to your cc desktop app https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error198

[TUAN24871030buro]

I have same problem, and after reviewing the installation log, it seems that the problem does not stem from permission-related issues. Instead, I received the following error:

Code=260 "The file “CoreSync” couldn’t be opened because there is no such file."

Bellow is detail log.

06/21/23 06:54:32:423 | [INFO] | 78829 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 40495708 | 0 | Inside hdpimControlProgress for request type '2' with driverXML
06/21/23 06:54:32:816 | [INFO] | 78829 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 40495752 | 0 | Successfully deleted directory from path: /tmp/6758F720-6B2B-4AA8-BCA9-FAB57346CFB7. Recursive: 1
06/21/23 06:54:32:817 | [INFO] | 78829 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 40495708 | 0 | Exiting hdpimControlProgress with status '0'
06/21/23 06:54:33:020 | [INFO] | 78829 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 40495708 | 0 | Inside hdpimTerminateSession
06/21/23 06:54:33:021 | [INFO] | 78829 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 40495708 | 0 | Exiting hdpimTerminateSession, successfully closed session '0'
06/21/23 06:54:33:027 | [INFO] | 78829 | HDSetup | HDSetup | AppContext | | HDSetup | 40495690 | 0 | Exit Code: 198
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 1 error(s), 2 warnings(s)

FATAL: Error occurred in install product workflow with error code 198 error message Source: /Applications/Utilities/Adobe Sync/CoreSync; Destination: /System/Volumes/Data/.adobeTemp/DEE8FF4C-51B7-4929-951B-51EA83D1B340; ErrorDesc: Error Domain=NSCocoaErrorDomain Code=260 "The file “CoreSync” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Applications/Utilities/Adobe Sync/CoreSync, NSUnderlyingError=0x600001c0d3e0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}
ERROR: Failed to backup folder /Applications/Utilities/Adobe Sync/CoreSync with error Source: /Applications/Utilities/Adobe Sync/CoreSync; Destination: /System/Volumes/Data/.adobeTemp/DEE8FF4C-51B7-4929-951B-51EA83D1B340; ErrorDesc: Error Domain=NSCocoaErrorDomain Code=260 "The file “CoreSync” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Applications/Utilities/Adobe Sync/CoreSync, NSUnderlyingError=0x600001c0d3e0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}, aborting installation.
WARN: Error Failed to copy src file '/Applications/Utilities/Adobe Sync/CoreSync' to dst file '/System/Volumes/Data/.adobeTemp/DEE8FF4C-51B7-4929-951B-51EA83D1B340'.
WARN: CopyFile failed: Error Domain=NSCocoaErrorDomain Code=260 "The file “CoreSync” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Applications/Utilities/Adobe Sync/CoreSync, NSUnderlyingError=0x600001c0d3e0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}} for Source: /Applications/Utilities/Adobe Sync/CoreSync, Destination: /System/Volumes/Data/.adobeTemp/DEE8FF4C-51B7-4929-951B-51EA83D1B340
-------------------------------------------------------------------------------------

06/21/23 06:54:33:044 | [WARN] | 78829 | HDSetup | OOBEUtils | CommBridge | | OOBEUtils | 40495708 | 0 | Error in reading packet info from the pipe 7, errno = 9
06/21/23 06:54:33:045 | [INFO] | 78829 | HDSetup | HDSetup | AppContext | | HDSetup | 40495690 | 0 | ************************* END Adobe Setup *************************

[kglad]

@TUAN24871030buro 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[TUAN24871030buro]

Thanks for your supports. My problem is solved.

[kglad]

you're welcome. which step solved the problem?

[davidf]

Also fixed my problem !
thank you

[kglad]

@davidf 

you're welcome, too.

[Daniel327609904qcy]

Hi, 

I'm having this issue and tried multiple times to fix it. I have uninstalled and re-installed about 3 times and nothing is working. It keeps saying that there is a sync compononet missing. 

[kglad]

@Daniel327609904qcy 

did you follow all the steps carefully in the exact order listed?

[Daniel327609904qcy]

I did yes. It's saying the sync compononet is missing and I have tried everything to fix it 

[kglad]

contact adobe support and note what they do. post their fix here.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Daniel327609904qcy]

I'm unable to do that as it is a Uni account. The admins who i have contacted about it aren't sure about it either. 

[kglad]

the plan administrators can contact adobe support for help.