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Hi there, "Unable to synchronize. Install the synchronization component and try
Again. Error Code 198" I get this error. I say tried again and after 1% it keeps giving me this error.
reset the cc desktop app by making sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, apply this fix to your cc desktop app https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error198
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reset the cc desktop app by making sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, apply this fix to your cc desktop app https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error198
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I have same problem, and after reviewing the installation log, it seems that the problem does not stem from permission-related issues. Instead, I received the following error:
Code=260 "The file “CoreSync” couldn’t be opened because there is no such file."
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reset the cc desktop app by making sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html
if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*
if that fails, do a clean cc install carefully following each applicable step:
uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)
if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)
restart your computer (don't skip this)
reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials
NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.
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Thanks for your supports. My problem is solved.
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you're welcome. which step solved the problem?
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Also fixed my problem !
thank you
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Also fixed thank you so much
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thank you so much! i had so many problems but i followed all of your steps and its fixed! thank you!
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Hi,
I'm having this issue and tried multiple times to fix it. I have uninstalled and re-installed about 3 times and nothing is working. It keeps saying that there is a sync compononet missing.
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I did yes. It's saying the sync compononet is missing and I have tried everything to fix it
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contact adobe support and note what they do. post their fix here.
there are 2 ways to contact adobe; chat and twitter (now x):
chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
twitter/x:
tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
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I'm unable to do that as it is a Uni account. The admins who i have contacted about it aren't sure about it either.
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the plan administrators can contact adobe support for help.