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Unable to sync with Create cloud

New Here ,
Nov 08, 2021 Nov 08, 2021

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Hi,

Does anyone know why the file sync won't work? I restarted the app but it still shows such an error.

I am using Macbook Pro 16' 2021.

Thanks!

Rui_AA_0-1636405906056.png

 

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Creative Cloud, New user

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correct answers 2 Correct answers

Adobe Community Professional , Nov 10, 2021 Nov 10, 2021
1. Run the Creative Cloud Cleaner Tool. https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 2. Restart computer. 3. Reinstall, CC desktop app. Failing that, CONTACT ADOBE SUPPORT: ================ Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

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Community Beginner , Nov 12, 2021 Nov 12, 2021
Adobe Community Professional ,
Nov 08, 2021 Nov 08, 2021

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1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Nov 09, 2021 Nov 09, 2021

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Hi, Nancy

Thanks for your reply!

However, the same issue still exists after I tried your solution. Is there any other thing I can do?

I also reinstalled the creative cloud app but it did not work. 

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Adobe Community Professional ,
Nov 09, 2021 Nov 09, 2021

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Which Mac operating system do you have?

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Nov 10, 2021 Nov 10, 2021

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I am using MacOS Monterey 12.0.1.

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Adobe Community Professional ,
Nov 10, 2021 Nov 10, 2021

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1. Run the Creative Cloud Cleaner Tool.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

2. Restart computer.

3. Reinstall, CC desktop app.

 

Failing that, CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

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Rui_AA, in addition to the suggestions offered by Nancy, please see https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-pro..., which provides several steps you can take to correct this error.

 

Rui_AA, did the Creative Cloud desktop app ever work correctly on this computer, or did the problem with the libraries start after upgrading to macOS 12.0.1?

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New Here ,
Nov 16, 2021 Nov 16, 2021

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Hii, Jeff

Thanks for asking. everything is working fine now after I ran the cc-clearner.

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Community Beginner ,
Nov 12, 2021 Nov 12, 2021

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New Here ,
Nov 16, 2021 Nov 16, 2021

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Hi, Hakkibilen

Thanks for your reply. My problem is exactly caused by that I used the migration-assistant to transfer files from the old to the new Macbook.

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New Here ,
Nov 18, 2021 Nov 18, 2021

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I've had the same exact issue and situation for the past few days. After thorough investigation, I figured out that using Migration Assistant when transferring files from Mac to Mac somehow messed some stuff up (May have to do with moving from a Mac with an Intel chip to a Mac with M1 chip).


I've finally figured it out. When troubleshooting on Activity Monitor after digging through multible posts on Creative Cloud issues, I realized the file "CoreSync" was not running when my Creative Cloud apps were opened (a file that sounds pretty important for syncing lol).  

 

To solve this:

1. Quit the Creative Cloud desktop app.

2. Find the CoreSync file on your computer (I just used Finder). It'll pop up. For me, it looked like a grey box with Adobe logo on front and arrow at the bottom. You're just gonna click on it and I think it uninstalls or something of the sort. If it doesn't uninstall automatically like mine did, I assume deleting the file will do the trick.

3. Reopen the Creative Cloud desktop app.

4. Navigate to your "Files" tab (at the top), then "Your files" on the left.

4. Because the CoreSync file is gone, Creative Cloud will give you the option to install it. Click Install and it will reinstall the CoreSync file and other associated files on your computer properly.

 

That should do the trick! You should be able to see your synced files pop up. 

Hope this helped! It was definitely a pain in the butt on my end.

 

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New Here ,
Nov 21, 2021 Nov 21, 2021

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Thanks! Megane. I shared the same issue since I used Migration Assistant to move from the Mac with Intel chip to a Mac with M1 pro. Now the sync works fine.

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