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Unable To Sync With Error Code 184

Enthusiast ,
Apr 18, 2021 Apr 18, 2021

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I have started to get the "Unable to sync. Install sync component and try again" message from the CC desktop app on my Win 10 laptop. It also shows "error code 184". When I click "Retry" it attempts to install something but that shows the same message.

 

This started right after I installed Photoshop on my Win 10 desktop PC. I do NOT get these messages from the CC desktop app on my Desktop PC.

 

How do I fix this?

 

2021-04-18 18_01_14-Creative Cloud Desktop.png

 

Walter in Davie, FL
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File sync

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Adobe Community Professional ,
Apr 19, 2021 Apr 19, 2021

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there's a locked file (probably open in some program) that's unable to sync.

 

generally, if it's not obvious what's causing the problem (and how to solve the problem), restarting your computer is the quickest fix.

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New Here ,
Jul 29, 2021 Jul 29, 2021

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Have the identical issue with no resolution with suggestions given. Any idea how to locate the locked file?

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Adobe Community Professional ,
Jul 30, 2021 Jul 30, 2021

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no.

 

if restarting fails, suspend av, antimalware and other programs that oversee the files on your computer.

 

if that fails, you can use task manager (win) or activity monitor (mac) to terminate, at least, temporarily unneeded processes.

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