VirusTotal detects Adobe Creative Cloud Set-up as virus

[ztrrk]

I downloaded Creative Cloud from there which I think is the official website:

https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

And then when I scanned it on VirusTotal it detected some viruses. Here are the results;

https://www.virustotal.com/gui/file/0668cfa9b8cbde90736acfeec7bd9f0bc039bcb089476d4acbdf04879c935104...

So should I install it? Or what should I do?

[kglad]

if you're sure you downloaded from an adobe.com domain and you saw the lock (in the address bar), you can trust it.

[shaheen_2768]

are you sure? Cause these other anti viruses except Yandex are showing new stuff that are not in the screenshots previously. 

[kglad]

i have no idea what you're testing.

[shaheen_2768]

I am testing the creative cloud set up

this is what i scanned with virustotal

[kglad]

if it's from adobe.com, it's safe.

[shaheen_2768]

It's asking for my system password, is that alright?

[kglad]

what's asking?

[shaheen_2768]

The adobe installer 

If it's safe to do so then i'll stop asking questions

[shaheen_2768]

I am also downloading creative cloud for my school so do I really have to put in my password? It should be installing with my school's password

[kglad]

are you an admin for an enterprise subscription?

[shaheen_2768]

No I am a student. Do I have the wrong installer?

[shaheen_2768]

Well I have adobe for enterprise when I look at all the apps, but i'm just a student

[kglad]

contact your admin, 

[Diego Alejand2546624280p1]

I have the same problem. File downloaded from adobe.com and VirusTotal detects some viruses, included Malwarebytes.

[Nancy OShea]

Your AV is overzealous.  Malwarebytes is infamous for reporting false positives.

https://blog.malwarebytes.com/security-world/2017/09/explained-false-positives/

[Diego Alejand2546624280p1]

File: Photoshop_Set-Up
Results: https://www.virustotal.com/gui/file/631df90d7d0f051f185aea101ba446011a90c13ddcbf04fd525b34cfd6c7f6ff...

[kglad]

as long as you're downloading from an https adobe.com domain, it's a virustotal issue, VirusTotal is detecting a legitimate software I have developed, what can I do? – VirusTotal

[Curtis5945]

Unfortunately Adobe needs to address this.  I will not install something that multiple security sites show as having malware. 

No offense, but an SSL certificate does nothing to ease my worries about false positives.  Both of sites below show multiple different vendors.  It is possible that the specific vendor is overzealous, but that does not ease my worries about it having malware.  They need to remove the component or update the component that is causing the malware flag.  It is quite possible that many companies now have malware because of this.

Both metadefender and virustotal show the install has malware.

Virustotal.com shows: Virus.Win32.Chiton.cnmqve and malware

metadefender.opswat.com shows: Virus/Malware!U9EMSrmU

[kglad]

you can report (what you think is a true positive) here:

for applicable apps, use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

for others, use https://www.adobe.com/products/wishform.html

[Nancy OShea]

Your malware detection software has over zealous settings.

The official Creative Cloud desktop app can be found below.

https://creativecloud.adobe.com/apps/download/creative-cloud

[Peru Bob]

They need to remove the component or update the component that is causing the malware flag. 

By @Curtis5945

It may be that it is a safe, required component, and that the virus detection software is not able to recognize that in its algorithms.

[stenjus]

This is because so-called "adobe creative cloud" acts like malware. It reinstalls itself, adds unwanted services, spies on you, and does all sorts of things that any self-respecting antivirus should flag as a dangerous threat. It’s unfortunate that only a few antivirus programs handle it properly. Hats off to VirusTotal for catching it.

[kglad]

@stenjus 

largely incorrect.