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VirusTotal detects Adobe Creative Cloud Set-up as virus

New Here ,
Jun 30, 2022 Jun 30, 2022

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I downloaded Creative Cloud from there which I think is the official website:

https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

 

And then when I scanned it on VirusTotal it detected some viruses. Here are the results;

https://www.virustotal.com/gui/file/0668cfa9b8cbde90736acfeec7bd9f0bc039bcb089476d4acbdf04879c935104...

 

So should I install it? Or what should I do?Screenshot 2022-07-01 031523.png

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Community Expert ,
Jun 30, 2022 Jun 30, 2022

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if you're sure you downloaded from an adobe.com domain and you saw the lock (in the address bar), you can trust it.

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New Here ,
Aug 16, 2024 Aug 16, 2024

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are you sure? Cause these other anti viruses except Yandex are showing new stuff that are not in the screenshots previously. 

shaheen_2768_0-1723855313483.png

 

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Community Expert ,
Aug 16, 2024 Aug 16, 2024

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i have no idea what you're testing.

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New Here ,
Aug 16, 2024 Aug 16, 2024

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I am testing the creative cloud set up

shaheen_2768_0-1723857425475.png

this is what i scanned with virustotal

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Community Expert ,
Aug 16, 2024 Aug 16, 2024

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if it's from adobe.com, it's safe.

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New Here ,
Aug 16, 2024 Aug 16, 2024

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It's asking for my system password, is that alright?

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Community Expert ,
Aug 16, 2024 Aug 16, 2024

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what's asking?

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New Here ,
Aug 16, 2024 Aug 16, 2024

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The adobe installer 

shaheen_2768_0-1723860903891.png

If it's safe to do so then i'll stop asking questions

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New Here ,
Aug 16, 2024 Aug 16, 2024

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I am also downloading creative cloud for my school so do I really have to put in my password? It should be installing with my school's password

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Community Expert ,
Aug 16, 2024 Aug 16, 2024

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are you an admin for an enterprise subscription?

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New Here ,
Aug 16, 2024 Aug 16, 2024

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No I am a student. Do I have the wrong installer?

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New Here ,
Aug 16, 2024 Aug 16, 2024

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Well I have adobe for enterprise when I look at all the apps, but i'm just a student

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Community Expert ,
Aug 16, 2024 Aug 16, 2024

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contact your admin, 

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New Here ,
Jul 31, 2022 Jul 31, 2022

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I have the same problem. File downloaded from adobe.com and VirusTotal detects some viruses, included Malwarebytes.

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Community Expert ,
Aug 01, 2022 Aug 01, 2022

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Your AV is overzealous.  Malwarebytes is infamous for reporting false positives.

https://blog.malwarebytes.com/security-world/2017/09/explained-false-positives/

 

Nancy O'Shea— Product User, Community Expert & Moderator

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New Here ,
Jul 31, 2022 Jul 31, 2022

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Community Expert ,
Aug 01, 2022 Aug 01, 2022

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as long as you're downloading from an https adobe.com domain, it's a virustotal issue, VirusTotal is detecting a legitimate software I have developed, what can I do? – VirusTotal

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New Here ,
Nov 19, 2022 Nov 19, 2022

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Unfortunately Adobe needs to address this.  I will not install something that multiple security sites show as having malware. 

 

No offense, but an SSL certificate does nothing to ease my worries about false positives.  Both of sites below show multiple different vendors.  It is possible that the specific vendor is overzealous, but that does not ease my worries about it having malware.  They need to remove the component or update the component that is causing the malware flag.  It is quite possible that many companies now have malware because of this.

 

Both metadefender and virustotal show the install has malware.


Virustotal.com shows: Virus.Win32.Chiton.cnmqve and malware

metadefender.opswat.com shows: Virus/Malware!U9EMSrmU

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Community Expert ,
Nov 19, 2022 Nov 19, 2022

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you can report (what you think is a true positive) here:

 

for applicable apps, use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

 

 

for others, use https://www.adobe.com/products/wishform.html

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Community Expert ,
Nov 19, 2022 Nov 19, 2022

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Your malware detection software has over zealous settings.

 

The official Creative Cloud desktop app can be found below.

https://creativecloud.adobe.com/apps/download/creative-cloud

 

Nancy O'Shea— Product User, Community Expert & Moderator

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Community Expert ,
Nov 20, 2022 Nov 20, 2022

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quote

They need to remove the component or update the component that is causing the malware flag. 


By @Curtis5945

 

It may be that it is a safe, required component, and that the virus detection software is not able to recognize that in its algorithms.

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New Here ,
Aug 02, 2024 Aug 02, 2024

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This is because so-called "adobe creative cloud" acts like malware. It reinstalls itself, adds unwanted services, spies on you, and does all sorts of things that any self-respecting antivirus should flag as a dangerous threat. It’s unfortunate that only a few antivirus programs handle it properly. Hats off to VirusTotal for catching it.

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Community Expert ,
Aug 02, 2024 Aug 02, 2024

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@stenjus 

 

largely incorrect.

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