We all just updated the latest Creative Cloud and files and folders are missing!! help?

Forum|Forum|11 years ago
January 15, 2015
2 replies
709 views

Several people in my office can no longer see some of our all files after doing the Creative Cloud update today. They are also not in the archive folder. This is scary.

File sync

This topic has been closed for replies.

wharress

Participating Frequently

Hi,

We are aware of this issue. Can you open the Creative Cloud Application and click on Assets from the top menu then files and finally click on open Folder. This will take you to the location of your files.

You may change the location of the Creative Cloud files folder to the location you had before.

Thanks

Warner

Brian Achille

Inspiring

Hi Warner,

I do not find this a small issue. Did this occur with every CC subscriber who changed the default location of their Creative Cloud Files folder? If so, why does there seem to be no communication by Adobe about this? Could you at the least possibly post or pin information about this on the CC forum? If this had occurred on my old computer, less than 1 month ago, there would not have been enough space on my C: drive. What would have happened then?

D

derekajack

Adobe Employee

Hi Brian,

yes this will affect customers on Window who changed the default location.

There will be a KB article under Known Issues soon and Customer Support have been made aware of the issue and how to workaround it.

We are also urgently working to fix the problem.

A

animationbrewmaster

Participant

Had the same issue today.

Seems the update caused the local storage of all my synced files to go from my selected folder to the Adobe Creative Cloud default storage location (C:\Users\user\Creative Cloud Files)

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