What a tangled web of nonsense Adobe Help is ...

[BikerRally]

I've been trying for 5 hours now to add space to my Adobe cloud because it says I'm out of space.  I can not get hold of any real persons, only the online assistent which just leads me in circles.

I tried to add more space and got this error:

I have no cloud document and yet Adobe tells me I am out of space.  I get the same error when I try to switch to a new plan.

Adobe tells me I have no cloud documents but then it tells me I am out of cloud spacw.  I just don't get.

I realize that Adobe probably has way too may people trying to get help than they can accommodate.  Some how they need to come up with a better help system.  This so called "help" system is so frustrating, it just goes around in circles with system errors and no real solutions.  Sure, they posted a phone number but that's not what I want or desire.  They help system needs to be re-thought so that uses can get the answer and not be led in circles.  So very, very, very frustrating.

[Moderator moved the thread from Enterprise & Teams to the correct forum]

[Abambo]

Look into your deleted data, your libraries, or your Lightroom files. Document cloud also shares the space available to you.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)