Enterprise & Teams

why do we get email asking us to consolidate individual accounts into a team account? 

We have a team account using the Adobe Business ID as the directory.  A user had a personal adobe account in addition to her team account, and she was having issues, so I asked her to delete her personal account, and I deleted her team account.  Now, I can’t add her back to the team.  When I try to add the email address to the team, I get the error “Something went wrong while saving. Error ID:” (the error ID is gibberish that changes each time I try).Using a different browser as well as a private/incognito window gives the same error.  I checked that the user is not shown in the Business ID directory.What do I do to add this email address again?

Question:Can Adobe implement a license deduplication functionality directly within the admin console?Details:With SCIM in place, we can implement dynamic licensing based on Entra ID group membership. We use Intune to push individual Creative Cloud applications (e.g. Photoshop, InDesign) based on ServiceNow requests. The issue we are trying to fix is the fact that All Apps users have to be in the individual app groups as well to get the corresponding installation, meaning All Apps users end up double licensed with Single App and Acrobat.The proposed fix is simple: If a user has All Apps assigned, either don’t assign or suppress the license requirement for any other Single App or Acrobat licenses assigned to the same user within the admin console. This seems like a relatively simple, high value change benefiting most customers that use All Apps in combination with other licenses.Most customers using All Apps will run into issues with license juggling and overlaps. Rather than forcing eve

I can't access account management or plans. What could be causing this?

I have been repeatedly emailed with requests to consolidate one of our employee’s personal account with our team’s account via our ‘Account Manager’, and despite replying multiple times at this point that we are not interested, without any acknowledgement of that refusal. I’ve just received another one, and at this point am borderline thinking of eating the rest of our subscription term and cancelling. How do I get Adobe reps to quit annoying me with this?

Based on our observations, we are unable to reconcile the following figures:Adobe LAN Server Dashboard: 200/100 Licenses Used Adobe LAN Server spring.log: usage = 50 Intune Acrobat DC - FRL installations: 75 devices Adobe Admin Console Directory Users: 25 users Adobe Admin Console Acrobat Pro FRL: 2 of 100 devices

TL;DR Admins can now search for inactive users in the Admin Console using their email address, username, first name, or last name. This makes it easier to locate a specific inactive user when you don't have their exact email on hand. Why this matters Previously, finding a specific inactive user required knowing their exact email address or manually paging through the Inactive Users list, which is impractical for organizations with a high volume of inactive accounts. This has been a frequently requested improvement from admins managing storage governance at scale. With this update, the search field now accepts email addresses, usernames, first names, or last names. Once you locate the user, you can act on their folder using the same options available today. What you need to know  Search by email, username, first name, or last name is available directly from Storage > Individual user folders > Inactive Users.  Search may return no results in a few specific cases: if the user's inf

 TL;DR Federated Guest Access (FGA) is now generally available. It allows enterprise customers to onboard external partners, agency staff, vendors, consultants, as federated users, without requiring ownership of their email domain. This feature is available to organizations that purchased an enterprise plan directly from Adobe and have at least one active federated directory. If that's not your setup, this capability won't appear in your Admin Console yet.  What changed  Previously, creating a Federated ID user required your organization to own the user's email domain. That meant you couldn't add anyone using a non-claimable domain, such as gmail.com, or a domain claimed by another organization as a Federated ID user. In practice, this blocked a common scenario: bringing an external vendor or consultant into your Adobe environment under the same SSO and authentication policy you use for employees.  FGA removes that restriction. You can now add a user with any email address as a federat

Hello,We are currently experiencing a high volume of alerts in our SIEM (Elastic Security) related to a specific process behavior associated with Adobe Creative Cloud Experience.The observed process chain is as follows:Parent Process:C:\Program Files\Adobe\Adobe Creative Cloud Experience\libs\node.exeParent Command Line:"...\node.exe" "...\js\main.js"Child Process:C:\WINDOWS\system32\cmd.exeCommand Executed:C:\WINDOWS\system32\cmd.exe /d /s /c "C:\WINDOWS\system32\reg.exe QUERY "HKLM\SOFTWARE\Policies\Adobe\CCXProcess""We would like to confirm whether this behavior is expected.Specifically, could you please confirm whether Adobe Creative Cloud Experience is designed to invoke cmd.exe and reg.exe to query the following registry key as part of its normal operation?HKLM\SOFTWARE\Policies\Adobe\CCXProcessIf so, could you also confirm that this behavior is expected by design?Your confirmation will help us accurately classify this activity and appropriately tune our SIEM detection rules.Than

I was trying to connect Adobe to Claude and I got this error “Your organization does not allow access to third party applications.” then I checked my account, I found that someone has put my email in their organization. I revoked this and made sure my account is a personnal account here. but the error still is showing up. some internet investigations directed me to the issue that it might be stalled from the Adobe server side. I need someone from Adobe to help me clear this from that side so I can connect Adobe and Claude from my end. the email i’m trying to connect is [Moderator: removing personal information]. Basically, this one. Thanks, AH

I have one available license and I enter the employees email address but product button is grayed out and my only option is to cancel.

My Admin console will not let me add users, button to save is greyed and so is + product!? Help please what am I missing. I did already purchase and have 2 acrobat licenses that aren't assigned 

Je n’arrive pas a acceder a l’endoit pour pouvoir mettre mes justificatifs pour pouvoir acceder a ma licence étudiante, avant c’etait simple d’acces et maintenant c’est introuvable quelqu’un a une idée de ou cela pourrait se trouver ? Merciiiiii

It would be very helpful if additional columns could be added to the Admin Console.Within Groups:When viewing the members of a specific group, it would be beneficial to have a column displaying the product(s) each user is assigned. Currently, you have to open each user's profile individually to determine their assigned products.Within Users:It would also be helpful if the Users view included a column showing the group(s) each user belongs to. This would make it much easier to identify user assignments at a glance without opening individual profiles.Having these additional columns would significantly improve visibility, reduce the number of clicks required to find information, and make user and license management much more efficient.

Dear Adobe Security Team,We are reaching out regarding multiple alerts observed in our environment tied to the execution of node.exe within the Adobe Creative Cloud Experience directory. Also, the hash is successfully blocked by Trend Micro based on hash reputation.Key details from our investigation:File path: C:\Program Files\Adobe\Adobe Creative Cloud Experience\libs\node.exeFile hash: d14ba95cdce1ef7dc9ad3ac74949ca5db38b27378ee30f30a23cf26f9e875a11File signature: Signed by Node.js Foundation, consistent with Adobe’s legitimate bundling of Node.js Parent process: ccxprocess.exe (Adobe Creative Cloud component)Child processes: cmd.exe creating a scheduled task to launch CCXProcess daily, and cmd.exe querying registry keys under HKLM\SOFTWARE\Policies\Adobe\CCXProcessGiven the initial association of this hash with the Photo ZIP campaign, we would like Adobe’s confirmation on whether this behavior is expected and benign, or if further investigation is warranted.Please advise on next ste

I'm trying to find the Adobe Acrobat/Reader unified installer that can be customized in the Adobe Customization Wizard. I need to deploy a custom version of Adobe Reader/Acrobat to work computers.The issue I'm seeing is when using Acrobat with the Adobe customization Wizard, the suppress sign in feature does not work. The other features appear to be working. I am able to block cloud access and block the EULA. The main issue here is if a staff member doesn’t have an Adobe Pro license, they won’t be able to use the software. My employer has an enterprise license and we have already tried downloading a copy from the admin console but that didn’t work because it was the wrong version and couldn’t be loaded into the Adobe customization wizard. Any help would be appreciated. Thank you

I noticed your team is using multiple individual Adobe subscriptions. Many companies on similar setups end up with: ·          Multiple monthly card charges·          Limited admin visibility·          Higher per-user costB Vivek SharmaACCOUNT managerI am highly active on emails; drop me a note,or book your next appointment on my CalendarBook a Meeting With Me - linkT: 408-675-3202 Ext - 4457vivesharma@adobe.com

Hi, I (role: system administrator) was following the documentation to setup SSO for our Team (https://helpx.adobe.com/enterprise/using/sso-setup-azure.html) and was stuck because identity is missing in the settings menu. After contacting support through chat I was told “currently you have the teams account and this function is available in the enterprise account only” and referred me to https://helpx.adobe.com/enterprise/using/identity.html - but on the top of the page it says “Applies to enterprise & teams.”. Is this feature not available for teams then?

With Microsoft's recent announcement in ending it's support on Windows 10 by October 14, 2025. Does this mean that Adobe Creative Cloud suite will also recommend users to upgrade to Windows 11? Can someone provide an estimated timeline on it. Thanks

Hi Team,We are using Windows 11 24H2 and 25H2 across our environment and are experiencing an issue with PDF file previews in File Explorer.Error Message:"The file you are attempting to preview could harm your computer. If you trust the file and the source you received it from, open it to view its contents."We have already performed the following troubleshooting steps:Installed all the latest Windows security updates and patches.Manually unblocked the PDF files via:Right-click file → Properties → General tab → Unblock After unblocking, the PDF preview works correctly. However, this is not a feasible solution as we have a large number of files stored locally and on network shares. Used the following PowerShell command to unblock all files in a folder: PowerShell Get-ChildItem "C:\Folder" -Recurse | Unblock-File Show more lines This works temporarily, but whenever a file is replaced or a new file is added to the same location, the issue reoccurs and the command must be run again. Disa

I have access to my company’s admin management portal. There’s a user who is licensed with Adobe Acrobat Pro. I downloaded/installed Creative Cloud and then went to install Acrobat Pro from there. However, Reader was installed. Whether in the Reader app or in CC, I don’t see an option to upgrade to Pro. The user is able to edit in the web interface as a temporary workaround, but would like to be able to use the Pro app. Is there a separate macOS installer anyone has for Pro that I can try, rather than what’s on CC or Adobe’s website? Or know where else I can go to get an installer?

Recently I had to update chrome in order to sign in to Creative Cloud. However to do that I had to upgrade my old system Mojave to Monterey so that i could update chrome in order to sign in to Creative cloud. But now Indesign 2018 is no longer able to operate on the newer Operating system. There is a particular ability that indesign 2018 has that later version do not have, which is the ability to create .swf files which is flash technology that is no longer supported since 2020, but I’ve been using with no problem, up until yesterday when i had to upgrade to sign in to Creative cloud.Is there any way I can sign in to Creative cloud using the old operating system? Please help if you can, as all my work is at stake. thank you. I don’t mind paying extra, or if I can purchase 2018 version that would be great as well. thank you

Received the email today with the request of completing the survey before july 5th and the reward is 7500 rs. is this legitimate request.  

Could you let me know is ‘Acrobat Prof for teams ‘ fulfiled my below technical requirements . I was currently using old version of Adobe LiveCycle ES4 and its desinger to build tailored-made fillable electronic form (PDF) for the past 10 ten years. I would like to migrate to below product. Thank you very much.https://www.adobe.com/hk_en/acrobat/acrobat-standard.html#compare-acrobat-plans Requirements:Embed a password for protection purpose for editable electronic form (PDF) Add validation message in PDF (says, if age field > 200, prompt alert ‘Non valid input’) Extract data from database to generate the tailored made electronic form (PDF) Let end user input the data in pre-defined fields in PDF Digest data in PDF and absorb in related tables in database (e.g. MS SQL server) Embed barcode that can uniquely define the generated PDF. To recognize or uniquely identify the generated PDF. When uploaded other than the generated one, it can figure out as non-valid input Support digital sign