現在、Admin Console で、ユーザーに製品ライセンスの割り当て（製品プロファイルの割り当て）を行なったにも関わらず、大幅な遅延が発生してユーザー側で製品利用が開始できない事象を確認しております。
通常、2 時間程度までには完了し、製品利用開始の通知メールが届きますが、現在、4 時間以上時間を要する場合があります。
アドビではこの問題について、復旧に向けて対応を行っております。
アップデートがあり次第、こちらでもお知らせいたします。
ご迷惑をお掛けします事、深くお詫び申し上げます。
UPDATE (March 19)
Thanks for your patience. We've been busy processing your requests.
We've started notifying schools who are eligible and have been provisioned successfully. We're hoping to complete the current set of requests soon.
We'll update this post soon. However, we also received many requests, where the information provided was duplicate, incomplete, or incorrect; it's taking us a bit longer to go through such requests.
We really appreciate your patience, please bear with us as we work through all the requests.
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With rising health concerns, many schools are moving to online learning. We’re giving our global K-12 and higher ed institutional customers the ability to request “at-home” access for students & faculty. Learn more: https://theblog.adobe.com/adobe-enables-distance-learning-globally-schools-impacted-covid-19/
現在、Admin Console で、ユーザーに製品ライセンスの割り当て（製品プロファイルの割り当て）を行なったにも関わらず、大幅な遅延が発生してユーザー側で製品利用が開始できない事象を確認しております。
通常、2 時間程度までには完了し、製品利用開始の通知メールが届きますが、現在、4 時間以上時間を要する場合があります。
アドビではこの問題について、復旧に向けて対応を行っております。
アップデートがあり次第、こちらでもお知らせいたします。
ご迷惑をお掛けします事、深くお詫び申し上げます。
UPDATE (March 19)
Thanks for your patience. We've been busy processing your requests.
We've started notifying schools who are eligible and have been provisioned successfully. We're hoping to complete the current set of requests soon.
We'll update this post soon. However, we also received many requests, where the information provided was duplicate, incomplete, or incorrect; it's taking us a bit longer to go through such requests.
We really appreciate your patience, please bear with us as we work through all the requests.
-----------------------------------------
With rising health concerns, many schools are moving to online learning. We’re giving our global K-12 and higher ed institutional customers the ability to request “at-home” access for students & faculty. Learn more: https://theblog.adobe.com/adobe-enables-distance-learning-globally-schools-impacted-covid-19/
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