Enterprise & Teams

I made some illustrator files several months ago and saved them to the cloud. Now I am trying to open them and it says "Can't open file. The account you signed in with doesn't have access to this file. Contact the owner for more info." I am the original creator and I have an adobe account using one email that has both a personal account and a school account (which I can't remember if I've ever used this). The files appear in-app under "Your files" but if I go to assets.adobe.com it says "You have no cloud documents." Since I made them I've gotten a new computer and my original subscription ended and I am currently on a 7 day trial on my personal account. Also I'm a student and my institution paid for the subscription originally. I don't remember if I made the files after being signed into a personal account or a school account. When I'm signed into my school account if I try to go to assets.adobe.com I get: "Error 401: Unauthorized. You are not authorized to access this site." I'm just

The Philippines has a new regulation from the Bureau of Internal Revenue (BIR). This is for companies to only use digital service providers (DSPs), in this case, Adobe, that comply with the regulations. The criteria is as follows:Have a local presence/office in the Philippines, ORAs a non-resident digital service provider (DSP), be registered with the BIR for compliance.Does Adobe check either?Thanks.

Hi, We bought a perpetual license in 2015 for 170 users. The definition of perpetual license is a license grants the purchaser the right to use software indefinitely, with no expiration date We are less that 10 years into our license and we can no longer use our licenses purchased. After talking to several departments I was in touch with the perpetual license department where ultimately they pointed me to make a post here. I was told As the product is outdated I am unable to transfer to the dedicated team. Hence I request you to post you query and our dedicated team will get in touch with you. I am hoping to get this resolved as Adobe should have had a solution already in place for changing their licensing for those "grandfathered" in to a perpetual license. 

I want to delete my account but I can't because I own an organization and I'm the only administrator and contract owner. I created the account for fun, and I don't have a business. I also don't have any active subscriptions. I've already tried messaging people and contacting customer support but all I've gotten is links for how to delete my account even though those don't work for my situation. I wondering if someone who works at adobe can delete my account for me since I can't do it myself?

I activated my Adobe Substance 3D Collection Education 12-month subscription on the 13th of November 2025. The subscription and all my plans and orders & invoices have been removed from my account. I have logged in the right account but all info and my still active subscription has been removed. I have now lost all access to the Apps I need for my education.The apps on my Adobe account now only show Trial available.Is there a way to access my still active subscription and regain access to the apps?Thank you for any helpSofia

The UMAPI is greyed out in developer console.I am loaded as an admin and developer in Adobe admin console.If I click on why is this disabled it shows admin permissions required.Please help to get the UMAPI activated?Thank youArlo

This is a bit complicated so bear with me. I work for a very large organisation, when I first started, I was given an adobe account (Enterprise I think) and licence for Location A. Since then, I have worked across multiple locations and never had an issue with my account. But recently Location A cleared all their old users, including me (fair!). I contacted them and they’ve confirmed I’m not one of their users anymore. I no longer have access to any licence or subscription. They can’t help me. I’ve been looking at what my options are and I’m stuck. I can’t remove myself from an organisation because I am not linked to one. I cannot change my email or delete my account (no idea why, the options just aren’t there). I have no plans, licences, or subscriptions - if I try to sign up for one, I get “Contact your admin for access”. The only things I seem to be able to change is my public profile details. The Account Name isn’t even my name - it's my old location. I am not the administrator of

Hello!I had access to my admin console before until I had to reassign a license to a different group.Can you please assist to get my access back? Thank you!Agathi

This is my plan and i have found no option to cancel it , can someone help me or a staff cancel it for me please it been 3 days im stuck with it i can’t contact an agent because im working till 18:00 and the subscription got another month that i need to pay but i didn’t want it 

I am an IT administrator for a K-12 educational institution and we are using Adobe Creative Cloud Shared Device Licensing.In the Adobe Admin Console, we have the following setup: Creative Cloud – All Apps (Shared Device) Adobe Express for education Custom Fonts I have assigned a user (teacher) to the Creative Cloud product as well as to Custom Fonts. The user received the confirmation email that Custom Fonts are available and should be accessible after signing into Creative Cloud.However, when the user signs into Creative Cloud Desktop on a shared device, they cannot use Adobe Fonts. In the Fonts section, they see a message indicating that permission may be required and that they should contact their administrator.I have already verified: The user is correctly assigned to the product and Custom Fonts in Admin Console The user can sign in successfully The issue persists even after signing out and back in to Creative Cloud Desktop Additionally, I am managing the Admin Console fro

“Other Versions” is not available for Photoshop and Illustrator. 

Hi everyone,I’m having a persistent licensing issue with my Adobe Creative Cloud Apps (Photoshop/Illustrator) on Windows. I am a user in a Teams/Enterprise subscription (not the admin).The Problem: After I changed the installation language from German to English in the CC App, Photoshop and Illustrator started showing "License Expired" or "Trial Expired" upon launch. However, when I check my account online, it correctly shows "Active - All Apps" under my Business/Company Profile.Current State: In the CC Desktop App, the "Home" tab shows "Open" for Photoshop, but the "Apps" tab shows "Install". When I launch Photoshop as Admin, the user icon (top right) appears and shows my Company Profile, but the "License Expired" banner remains. I am 100% sure I am logging in with the "Company/School Account" option. What I have already tried (without success): Logged out and back in multiple times. Deleted the OOBE, AAMUpdater, and OperatingConfigs folders in AppData/ProgramData. Cleared all

I have an enterprise account, and a personal one using the same email address. Creative Cloud desktop allows for profile selection, to log in with the enterprise one, but the local Apps keep opening up with the personal one (no profile selection option) and complain about licensing issues. I don't have an option in my profile not to “auto select” a profile. I've tried logging out & back in several times, I always end up with the same behavior:Creative Cloud → enterprise (the web version works!)Local apps → personal accounts (no license!)

 We’re delighted to announce that Admin Console Audit Logs via Adobe I/O Events is now available for Enterprise customers. This update enables organizations to automatically fetch their Admin Console audit logs via API and integrate them into their monitoring and storage systems.With this release, customers can extend audit visibility beyond the Admin Console and retain audit data for longer periods to support compliance, governance, and incident response needs.Go to Admin ConsoleWhy this mattersWith this release, we have enabled programmatic access to Admin Console audit logs via Adobe I/O Events, allowing enterprise organizations to automate the collection of audit logs directly into their own storage or security tools, gain visibility into who changed what and when, and retain this data beyond the current 90-day limit.This allows organizations to:Integrate audit logs with SIEM and security monitoring tools Retain audit data for long-term compliance and regulatory requirements Invest

We are excited to announce that flat packages created on the Adobe Admin Console can now be deployed on macOS devices using Microsoft Intune!  You can download the flat package from the Packages section in the Adobe Admin Console. Click here to learn how to create and download macOS packages from the Admin Console.   Go to Admin Console   Pre-requisites: Before deploying, ensure the following: Admin access to Microsoft Intune to manage apps and devices. Adobe macOS PKG file downloaded from the Adobe Admin Console (max size: 8GB). Managed macOS devices enrolled in Microsoft Intune. Microsoft Intune Company Portal installed on target devices. For more, read the Intune app prerequisites. Deployment Steps: Upload the PKG file to Microsoft Intune via Apps > macOS in the Endpoint Manager. Configure app details, including name, description, publisher, and category. Set detection rules. Assign the app to devices or user groups. Monitor deployment through Microsoft

Migrating users from Adobe ID to Federated ID so we can implement SSO. In the csv, if their username is listed as firstname.lastname@domain.com but their default username in our domain is just lastname@domain.com - should I be changing that in the “new username” column in the csv?  

when i open my photoshop this pop up message appear and when i close it my photoshop also close

I’m reaching out because our company has lost access to our Adobe Admin Console, and currently we do not know who within the organization has administrator access to it.We would like assistance in either resetting the administrator access or identifying which accounts currently have admin permissions for our corporate Adobe Admin Console.Could you please guide us on the process to recover access or connect us with the appropriate team who can help resolve this issue?Thank you in advance for your support.

When creating a PHOTOSHOP installation package on the console, only versions 26.0 and above can be selected. How to create a version for 2024 and 25?

I’m coming here because I don’t know where to go for this inquiry - all avenues into Adobe have resulted in non-response, tickets that are opened and then quickly closed without notice, or promises to resolve the issue with no follow-up.We are a SMB with a VIP account who overpaid Adobe via ACH during our renewal last year. We overpaid because Adobe added products to the invoice that we had not asked for. We called Adobe after realizing the mistake and they changed our invoice to match what we had originally requested. Since then, we have realized just how bad Adobe support is. It feels impossible to get someone on the phone who can see the payments made to Adobe versus what we have been invoiced. We have sent multiple emails to our account manager requesting a refund - they never responded to those emails (in fact, they never respond to any of our email).Earlier this month, we received a notification that our return order had been processed. However, this was not the refund we were ex

Ik heb een proefabonnement adobe creative cloud genomen daar zouden apps bij ingesloten zitten.Echter bij het aanmelden zag ik bij de apps staan kopen. Weet iemand hoe dit zit want het abonnement zelf is al niet geodkoop als je dan daarna nog voor de apps moet betalen schiet dat ook niet op 

I received an email that said “Leah, you no longer have system administrator rights for (COMPANY)-Deleted-Org.” At the same time, the other users of the business account received an email that said “You no longer have access to Creative Cloud Pro in organization (COMPANY)”I’m the only admin on the business account, and I didn’t initiate a contract cancellation or anything like that. We did have a declined payment, but it was re-sent and went through a day later, and I don’t know why that would completely delete my org instead of suspending our licenses or something like that.I no longer have access to the admin console, when I try to go to it, it throws and error that says “You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator.” - but I was the only system administrator.I’m still able to log into my account on the adobe website, but now it says that it’s a personal account, and my org has the “Deleted-Org” appended t

Hi Adobe,There are many URLs missing in the KB article about Network Endpoints (https://helpx.adobe.com/enterprise/kb/network-endpoints.html). I’m not just talking about optional URLs but also essential URLs which affect the look & feel of your products - means they affect the real usability and product experience :( Moreover there are general inconsistencies. All in all this makes the implementation for IT admins very tedious.Some examples:If the URL "d3awf6rem6b5na.cloudfront.net" is blocked by firewall/proxy, the icons of plugins in the "Creative Cloud desktop app > Stock & Marketplace tab > Plugins" won't get displayed. --> However, this essential URL is missing in your detailed "Downloadable allowlist"!   If the URL "adobe-3di-substance-source.s3.us-west-2.amazonaws.com" is blocked by firewall/proxy, 3D Assets in the "Creative Cloud desktop app > Stock & Marketplace tab > 3D Assets" cannot be downloaded. --> However, this essential URL is missing in y

Hi all, many of our users perform regular updates of Adobe products but keep the previous version of the products on their computers. This leads to additional security Issues.Unfortunately, we cannot specify this user setting via the self-service guidelines.If possible, we would like to add this setting to the self-service guidelines so that we can pass it on to our users as a default setting.So that the check box “Remove old versions” is preselected for our users in the Cloud Desktop. (screenshot User Options in Cloud Desktop)

We’re excited to extend Org Name Change to Enterprise organizations and those within a GAC hierarchy. System Admins can now update their organization name directly through a self-service workflow in the Admin Console.Admins also have control over end-user email notifications during these updates. Notifications are disabled by default, can be enabled at the time of each change, and apply only to admin-initiated updates.Go to Admin ConsolePrerequisitesThis feature is available only if your organization meets one of the following criteria:You purchased a Teams or enterprise plan directly from Adobe. Your Admin Console is part of a Global Admin Console hierarchy.If your organization does not meet these criteria or if your plan was purchased through a reseller, admins must contact Adobe Customer Care to request changes. Why this mattersEnterprise Org Name Change gives admins direct control over organization identity, eliminating the need for manual support requests and reducing operational