What happened to my files on CC ?

Forum|Forum|10 years ago
September 21, 2015
2 replies
1252 views

I was writing a screenplay and was saving the master file on CC. However, my 13" MacBook Pro was having frequent crashes due to kernel panic attacks. I proceeded to continue writing my script in my Mac in Safe Mode, since the computer wouldn't start the normal way. Just as I was finishing my script, the computer stopped working altogether and I was forced to purchase a new hard drive, and reinstall my OS X Yosemite. When I searched my CC files folders, it was completely empty. What happened ?

File sync

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Ken G. Rice

Community Manager

@Freddie_NYC - We are investigating. I have a few questions:

What was the name of the file?
Just want to confirm you were saving the file to the Creative Cloud Files folder on your computer?
If so when is the first time you saved the file to the Creative Cloud Files folder?

Since this is a public forum you can send me a forum Private Message with your answers.

M

MrPinaAuthor

Participating Frequently

Hi Ken,

It was an original screenplay, titled: THE STANDARD KILLER. It was written on an old Celtx app on my 13" MacBook Pro. I always saved and opened that file from the Finder window's Creative Cloud tab/window.

Today, I also noticed something more bizarre. My Writing Projects folder is also completely empty and I'm beginning to wonder if I've my system has been has been hacked.

When did I first saved it ? I don't recall exactly. It was a very important script. I wrote it slower than usual. 5 pages per day. Because I wanted to be more clear. More alert as I wrote each page. Last page written, was page 88.

Maybe a month or month a half ago. Give or take. I can't say for accurate.

Ken G. Rice

Community Manager

@Freddie_NYC - Thank you for the additional information.

Is the "My Writing Projects" folder inside the "Creative Cloud Files" folder on your computer? On the server-side your Files folder at https://assets.adobe.com/files is empty, with no files or folders. Are you using the same Adobe ID for the Creative Cloud desktop application that you are using to post in this forum?

What is the file extension type for THE STANDARD KILLER: .doc, .txt, or something else?