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9999raphael_freeman
Participating Frequently
July 8, 2015
Answered

What happened to the tick in Creative Cloud

  • July 8, 2015
  • 2 replies
  • 2902 views

Adobe Creative Cloud - How To Share Files With Clients and Colleagues | Adobe Creative Cloud TV: Designers | Adobe TV

If you watch the beginning of this video from Adobe you can see that it used to be that when a file was synced it created a green tick mark. Not only that, it was also possible (not shown on the video) to right-click on the file and share the file directly (ie without having to navigate to the same file on the web) to other people.

In Creative Cloud 2015 this is broken. Does anybody know how we are supposed to now share files quickly?

This topic has been closed for replies.
Correct answer Ben Mordue

Raphael,

Very sorry, my instructions missed an important point: please make sure you open an Administrator command prompt. I've updated the steps with the change in bold:

1. Open a command prompt. (From Start menu, search for 'cmd', then right-click and choose 'Run as administrator').

2. Enter these two lines at the command prompt (copy and paste to make sure they are right):

"C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\customhook\CoreSyncCustomHook.exe" --install --component=CoreSyncExtension

"C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\customhook\CoreSyncCustomHook.exe" --install --component=CoreSync

Ben

2 replies

Participating Frequently
July 8, 2015

Please try these steps:

1. Open a command prompt. (From Start menu, run 'cmd').

2. Enter these two lines at the command prompt (copy and paste to make sure they are right):

"C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\customhook\CoreSyncCustomHook.exe" --install --component=CoreSyncExtension

"C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\customhook\CoreSyncCustomHook.exe" --install --component=CoreSync

Please let me know whether this resolves your problem.

Ben

9999raphael_freeman
Participating Frequently
July 8, 2015

No this didn't help.

9999raphael_freeman
Participating Frequently
July 13, 2015

Great, I'm glad that solved it. Sorry for missing out an important detail the first time!


Spoke to soon! It has now stopped working and the ticks have now disappeared again :-(

Deepak V12300885
Adobe Employee
Adobe Employee
July 8, 2015

Hi Raphael,

Please refer to the below link.

https://helpx.adobe.com/creative-cloud/help/share.html

Let us know if this helps!

Regards,

Deepak Verma

9999raphael_freeman
Participating Frequently
July 8, 2015

No of course it doesn't help. It illustrates the problem!

1) how do I know that the file has synced if there is no green tick on the local computer like there used to be (see video)

2) I don't want to have to navigate to the file on the web! Those are extra steps. The file is on my computer and I want to (like I was able to a month ago) be able to right-click and Share from my local computer.

Atul_Saini
Community Manager
Community Manager
July 8, 2015