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What is Adobe CEF Helper?

Adobe Employee ,
Jan 10, 2022 Jan 10, 2022

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The Creative Cloud desktop app has several individual components inside its user interface, such as the Apps tab, the Files tab, and the Discover tab. Adobe CEF helper is a process that renders these components of the Creative Cloud desktop app. Usually, there are multiple processes with this name running at the back end as we have divided the user interface in the different sections to monitor each process separately. If there's an issue in one component, CEF helper manages that individual component of the Creative Cloud desktop app without impacting other components. CEF helper is important to run the Creative Cloud desktop app.


To learn more about Creative Cloud related background processes please visit
https://helpx.adobe.com/x-productkb/global/adobe-background-processes.html

 

Troubleshooting if Creative Cloud background process are affecting performance:

 

    1. Confirm you have the latest version of the the Creative Cloud desktop app by going to Help > Updates with the app selected
    2. Check for operating system updates
      Mac - Apple icon (top left) > About this Mac > Software Updates
      Win - Start button, and then go to Settings > Update & Security > Windows Update
    3. Reboot the computer
    4. Try temporarily disabling any third party anti-virus or system optimization software
    5. Pause sync from the preferences within the Creative Cloud desktop app
    6. If you're experiencing high CPU use after upgrading your macOS
      https://helpx.adobe.com/creative-cloud/kb/high-cpu-power-idle-cloud.html
    7. Contact and work with our support directly. Chat support can reached here:
      https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Having this information ready can help expedite the troubleshooting with Adobe support

  • Which Adobe process(es) are causing the issue?
  • How is the system being affected - CPU, RAM, or Energy use?
  • Capture screen shots of the issue from either Task Manager or Activity Monitor
  • After rebooting how long does it take for the issue to appear?
  • Which Anti-virus software do you use?
  • How long has the issue been occurring on the system?
  • Run the log collector on the system and upload your log files
    http://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

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Adobe Employee ,
Mar 09, 2022 Mar 09, 2022

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