What is taking up my cloud storage space?

[Qcinc]

Hi,

Apologies if this isn't the right forum for this.

I have the Photography plan (Lightroom Classic and Photoshop, 20GB cloud storage). I almost entirely use Lightroom Classic on my mac and sync various collections to Adobe Cloud to do simple edits on the go - I look at these photos and edit them on my iPad and phone. I've previously imported photos directly onto the iPad and accidentally switched on my camera roll import on my phone - but I've switched that off and have since deleted the files.

As far as I understand, synced photos from Lightroom Classic do not take up my allocated cloud space, and the number of photos I sync doesn't seem to affect the amount of cloud storage space I have.

Adobe currently tells me that I am using 4.1GB of my space, however I can't work out what is taking up this space. When I go to https://assets.adobe.com/files I have a very small number of files there, totalling maybe 20MB, but nothing that would account for this amount of space. I can't seem to find a way in Lightroom Classic on Mac, the web version of Lightroom or the iPad app to see what files are taking up space and the number hasn't changed at all 3 months of pretty regular syncing and unsyncing. 

Is there any way to see what is taking up that cloud storage and to clear it?

Thanks

[kglad]

from your web cc files:

check your deleted file status

check your lightroom link (bottom left)

check your spark link (bottom left)

[Nancy OShea]

Deleting files is a 2 step process.  Don't forget to empty your Deleted files folder.

Creative Cloud Assets https://assets.adobe.com
Synced files
Cloud documents
Deleted files

Lightroom https://lightroom.adobe.com
Photos
Albums
Edited files
Imported files
Deleted files

Document Cloud https://documentcloud.adobe.com
All documents
Starred files
Shared files

Adobe Spark https://spark.adobe.com  (does not count against your storage quota)
Projects
Brand files
Graphics
Web pages
Videos

[David37852705f8kh]

I've got exactly the same problem.  Sme Adobe Photography plan.  I want to use mainly LR Classic (on macbook).  I imported all my photos to LR Classic (Desktop) and in doing so they were all exported to LR (Cloud Based).  When I look at the Files folder as instructed below, there is nothing stored in the folders.  My understanding was that if inused Lightroom (mobile based) at all, then the previews involved did not eat into my 20GB storage allowance.  

I am showing 9.7GB or 20GB used and I have no idea why.  Similar to Qcinc, my iPhone photos got uploaded automatically by adobe without me triggering it.  I've now managed to delete these and turn off the auto upload.

So, my questions are - " what is causing the 9.7GB of storage to be there?  How can I see what's in it?  How can I delete it to get back to 0GB used ?  Thanks.

[kglad]

@David37852705f8kh 

fi

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files. more info,

https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html?linkId=100000257885896

[David37852705f8kh]

Hi kglad,  Thanks for the quick reply.  I have checked each of the locations you suggest.  In order :

asset = no content

lightroom adobe = approx 1,000 phiotos that I can see in my LR (cloud version) that I want to delete.

documented cloud = no content

spark = no content

My understanding was that the photos in LR (Cloud version) did not take up space from the 20GB, but they appear to be doing so.  I am a bit nervous about deleting them for LR (Cloud Version) in case I delete them from Lightroom Classic also.  btw - Adobe really shlould come up with more clearly defined names for their products!

[kglad]

be sure to check your deleted folders, and delete from there to clear space.

if you've done that and still see a storage discrepancy between the online files shown in your web browser and the cc desktop report reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[David37852705f8kh]

Tried that - pressing Mac Ctrl Command R.  No change.  Pictures attached showing 10gb used?

[kglad]

what do you see when you use a browser to view https://lightroom.adobe.com

[David37852705f8kh]

I can see the approx 1,000 photos.  Nothing in deleted.  Some sync issues showing probably as I asked it not to sync after i realised what it was doing automatically.  Screenshot of LHS below

[kglad]

what did you do to delete them (assuming that's what you want to do)?

and stop attaching screenshots.  copy and paste them into your messages.

[David37852705f8kh]

OK, no more screenshots !  I thought it would help, sorry.

Issue 1 - Yes I want to delete the photos in LR (cloud) but keep thise photos in LR (Classic).  I deleted approx 100 less important photos to test it and then removed them form the delete folder.  It seems that deleting photos in LR (cloud) does. ot remove them from LR (Classic).  So, I can hit delete on the 1,000 photos in LR (Cloud) without losing them.  Please confiorm that's your understanding.

Issue 2 - What is causing the appriox 10GB out iof 20GB storage, when i am not using it?  Or do the 1,000 LR (Cloud) photos actually use up my 20GB allowance?

[kglad]

you misunderstood, or i was unclear: screenshots are very helpful.   but don't attach them, copy and paste them into your post like this:

[David37852705f8kh]

OK Understood.  Issues 1 and 2  still remain as above.  Any idea please ?

[kglad]

1,000 10mb photos would be about 10 gb.

are you following, https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html