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shanglongd1435957
Participant
May 29, 2018
Question

Whatever i do my xd files aways change to zip in to my adobe cretive cloud files

  • May 29, 2018
  • 1 reply
  • 1040 views

i cant even check in my cellphone.. somebody can help me plz?

This topic has been closed for replies.

1 reply

David__B
Adobe Employee
Adobe Employee
May 30, 2018

Hi Shanglongd,

Sorry to hear about your difficulties. A few questions to better understand.

  • Are you on Windows or Mac and what version thereof?
  • Are you saving to the Creative Cloud Files folder from XD on your computer?
  • Do you have the latest version of XD?

I found this article but not sure it would help

tagproducts_SG_XD_i18nKeyHelppagetitle

Please get back to me with more detail and I'll see if I can help.

Thanks,

- Dave

thiagokolb
Participant
May 30, 2018

I have the same problem!

my other problem and that I can not delete the files from the recycle bin on the adobe cc web.

Participating Frequently
June 1, 2018

Seconded.  In addition to the XD->ZIP file thing (which has only happened rarely) I too cannot permanently delete any XD files from my Deleted folder.