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where are my files in adobe cloud??
hello. i have a cloud with 20 gyg space and i put some videos in the cloud but i cant see it on my other computer.
can somebody help me please??thank you. greetz
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Hi,
Adding to erajshreeb41557534 suggestions.. It seems you have sync issue due to which you are not able to see files on other computer.
login to creative cloud assets using following link Adobe Creative Cloud and see if you have files there.
If yes then follow the steps mentioned on link below on your other computer
Error: "Unable to sync files" to the Adobe Creative Cloud
If nothing works follow below mentioned steps
(Mac)
- Close all adobe related processes in task manager (Core sync, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)
Navigate to ~/library/application support/adobe / and rename coresync to coresync.old and oobe to oobe.old
- launch creative cloud desktop app
(Windows sync issue)
- Close all adobe related processes in task manager (Core sync, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)
- Navigate to c://users/username/appdata/roaming/adobe / and rename coresync to coresync.old
- launch creative cloud desktop app
Note: Please backup your files before performing above steps
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