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Where have my files gone? URGENT

Community Beginner ,
Mar 29, 2024 Mar 29, 2024

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I have been using Creative Cloud and using the sync option. So no matter my device, I can open up and work on my stuff and then sync it. 

 

But I am looking for some files today on work I need to get shipped out to a client today, and I can't find it on my PC or on my CC account. 

 

Where did my stuff go? I need it ASAP.

 

It just says the location is unavailable when I use my pinned folder link.

TOPICS
Cloud storage web assets , File sync

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Community Beginner ,
Mar 29, 2024 Mar 29, 2024

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I know that CC no longer syncs files, but I thought they'd be downloadable from the cloud or something. 

 

https://assets.adobe.com/files doesn't work and has an Error 404.

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Community Expert ,
Mar 29, 2024 Mar 29, 2024

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all links work.

 

use a browser. there are several tabs and link to check:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

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Community Beginner ,
Mar 29, 2024 Mar 29, 2024

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THAT LINK does not. That's the one where Adobe said my stuff would be. 

 

I already looked on my cloud account and it is not there

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Community Expert ,
Mar 29, 2024 Mar 29, 2024

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your files mat not be there if it's been more than 30days since your syncing was stoppt.

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Community Expert ,
Mar 29, 2024 Mar 29, 2024

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if you're looking for something in your local cc sync folder, it may have been renamed (if you're syncing had been stopped by adobe).

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Community Beginner ,
Mar 29, 2024 Mar 29, 2024

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Renamed to what?

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Community Expert ,
Mar 29, 2024 Mar 29, 2024

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Creative Cloud Files + <account type> + <profile_name> + <email> + <GUID> (for example: Creative Cloud Files Personal Account email@abc.com ####@AdobeID).

 

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