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Why am I being required to give my date of birth?

Community Beginner ,
Aug 16, 2021 Aug 16, 2021

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Why is CC suddenly asking for my DOB and closing if I decline to put it in?? Adobe doesn't need my DOB for any legitimate purposes and I'm not comfortable providing it, as it makes identity theft more of a risk in the (not all that unlikely) event that Adobe gets hacked or leaks user data.

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Community Expert ,
Aug 16, 2021 Aug 16, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Aug 16, 2021 Aug 16, 2021

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You must be over a certain age to order Creative Cloud.  That's required to ensure you're of legal age and can understand the terms of your contract. 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 18, 2021 Aug 18, 2021

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So why not just have a tick box asking the user to confirm they are over 18? You don't need their date of birth, and there is no proof that what they say is true anyway. I am also uncomfortable in providing this information and think it is unreasonable to demand it.

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Community Expert ,
Aug 19, 2021 Aug 19, 2021

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You're right. This is a user-to-user forum, not the Adobe complaint dept.  To submit feedback,  go to Adobe UserVoice where actual decision makers will see it.  We here don't work for Adobe.

https://helpx.adobe.com/x-productkb/global/how-to-user-voice.html

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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