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providioms
New Participant
December 20, 2013
Answered

Why can't I permanently delete files from my creative cloud space?

  • December 20, 2013
  • 29 replies
  • 26080 views

every time I try to delete files it say "an error accured. try again later."

    This topic has been closed for replies.
    Correct answer Ken G. Rice

    @AaronWinters - Are you able to see items in the Archive in the browser at https://creative.adobe.com/archive?

    File deletion is a two-stage process (think the Trash on Mac OS or the Recycle Bin on Windows). Deleting files in the Creative Cloud Files folder on your computer moves them to the Archive. From the Archive you can restore or permanently delete items.

    If you are not able to see items in your Archive let me know.

    29 replies

    Show previous replies
    N
    nyambe
    New Participant
    November 22, 2014

    I have the same issue, its almost a year from the original post, bug not fixed.

    K
    kenilworth-web-design
    New Participant
    September 18, 2014

    I'm having the same problem..

    For example, I have a client folder with a website in it... /client-website/

    I then need to create a DEV version, so I create the following sub folders... /client-website/dev/ and /client-website/live/
    I move all the files into the live directory and start building my dev site.

    Creative Cloud brings all the files back down, so I end up with the live site inside the client root again... /client-website/

    Once the dev site is ready, the dev and live folders are removed, but first the contents of the dev folder needs to be placed back in the client root folder, so I clear out all of the old sites files that Creative Cloud re-downloaded.

    At this point, Creative Cloud still has /client-website/dev/ and /client-website/live/, along with the old site within /client-website/
    Sooner or later, Creative Cloud has started to upload my new files into /client-website/ which still has the old site in, along with downloading the old site into /client-website/ on my machine.
    This is resulting in a huge number of conflicted files, which I thought the best solution would be to just delete the entire client folder from my Creative Cloud folder and the Creative Cloud web files.
    I then recreate the client folder and download the current files from my webserver, allowing Creative Cloud to sync just the current files that are needed, but this is clogging up my archive.

    I try and empty my archive, as little as one file at a time and I get...

    Please advise on a practical long term solution?

    Ken G. Rice
    Community Manager
    Ken G. RiceCommunity Manager
    Community Manager
    September 19, 2014

    The Archive at https://creative.adobe.com/archive does have an Empty Archive link. This is a shortcut that selects everything in the Archive and then deletes it.

    K
    kenilworth-web-design
    New Participant
    September 21, 2014

    Thanks, that does seem to be working better now.

    G
    Guy Lev
    New Participant
    September 14, 2014

    Hi There Adobe Team.

    I get the same message.

    I guess it has to do with the fact that there are many files there....

    Please help...

    Thanks.

    Guy

    J
    John Fell
    New Participant
    August 15, 2014

    Having the same problem. Could you please clean out my archive - I'm looking to start clean. Thanks

    Ken G. Rice
    Community Manager
    Ken G. RiceCommunity Manager
    Community Manager
    August 15, 2014

    @john fell - Even though you received an error dialog most of the items deleted. I have deleted the last three .lrcat files.

    One of the Lightroom help pages says to not store Lightroom catalogs in the Creative Cloud storage: Lightroom and Creative Cloud FAQ

    • Can I store my Lightroom catalog in the 20 GB of storage space I get with my Creative Cloud membership? No. You can't store Lightroom catalogs in the Creative Cloud, nor can you save a Lightroom catalog on a networked drive. You must store Lightroom catalogs on your computer or on a locally connected hard drive.
    J
    John Fell
    New Participant
    August 15, 2014

    Thanks, and thanks for the info.

    N
    NealAlanSpurlock
    New Participant
    August 6, 2014

    Having the exact same issue. Trying to solve a syncing issue by starting over from my machine, but can't actually delete the old stuff from the archives. Please fix.

    And recognize that this is obviously part of a larger issue with your cloud service, rather than addressing it piecemeal.

    Ken G. Rice
    Community Manager
    Ken G. RiceCommunity Manager
    Community Manager
    August 6, 2014

    @NealAlanSpurlock - Would you like us to delete the items (files and folders) in the Archive for you? We realize problems are frustrating. Initial analysis of your account shows that you are facing a different issue than other customers reported in this thread.

    J
    jengarner
    New Participant
    April 25, 2014

    I have deleted all my files from Desktop Creative Cloud, but they still remain on the Adobe site. I have even archived some and permanently deleted them from the archive.  For most though, they "was an unexpected error" that occurs.

    I could archive each file one by one but that would be WAY too time consuming. I would like to start completely over really. There is not a thing in my Cloud that I want to keep. Is is possible for someone at Adobe to just wipe my Cloud completely clean? It would be much appreciated.

    Thanks.

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    April 25, 2014

    Hi DarkRaven215,

    Are you still having the issue? Just to confirm, you are wanting all of your files online to be removed?

    J
    jengarner
    New Participant
    April 25, 2014

    Yes, I am still having the issue. And yes, I would like ALL of my files taken off of my online Cloud storage. It would be MUCH appreciated. I just want to start over completely.

    paper1
    paper1
    Participating Frequently
    March 25, 2014

    I am also having this issue. When I try to delete the archive I get an error "An error occurred, please try again.". Will there be a fix for this anywhere in the near future?

      Ken G. Rice
      Community Manager
      Ken G. RiceCommunity Manager
      Community Manager
      March 25, 2014

      @paper1 - Which operating system version and browser version are you using? Also let us know and we can delete all the items in your Archive if you would like us to.

      paper1
      paper1
      Participating Frequently
      March 25, 2014

      I am using OSX 10.9.2 and Chrome 33.0.1750.152. I would appreciate if you could delete the items in my archive. Thank you! I've also tried it in Safari 7.0.2 with the same result.

      Ken G. Rice
      Community Manager
      Ken G. RiceCommunity Manager
      Community Manager
      December 20, 2013

      I have emailed you about resolving this issue.

      A
      ARTETIPO
      New Participant
      August 22, 2014

      I have same problem, could you share the solution for this issue, please. Thnks.

      Ken G. Rice
      Community Manager
      Ken G. RiceCommunity Manager
      Community Manager
      August 25, 2014

      Thanks, Ken.

      Is there any problem with Archive? Why I can't clean it? I mean, there are files that I can delete and other not.

      Thank again


      @Manuel Moreno - For the just resolved problem you had over 10,000 items in the Archive. So there might have been a timeout.

      If you run into any problem in the future just post a message in this forum. We can figure out the reason.

      Ken G. Rice
      Community Manager
      Ken G. RiceCommunity Manager
      Community Manager
      December 20, 2013

      Investigating...

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