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WMT2
WMT2
Participating Frequently
January 25, 2016
Question

Why can't I upload mp3 and mp4 files to the Creative Cloud?

  • January 25, 2016
  • 2 replies
  • 5490 views

The only way I can upload media files is to either change the extention or to zip them. Why can't I upload these files without this work around?

WMT

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2 replies

Ken G. Rice
Community Manager
Ken G. RiceCommunity Manager
Community Manager
January 27, 2016

There are no restrictions with file type upload to the CC Assets site at https://assets.adobe.com/files. Are you uploading from the website, using file sync, or something different?

    WMT2
    WMT2Author
    Participating Frequently
    January 28, 2016

    OK. Finally it is sort of working. When I try to upload MP4, the cloud gives me an error message: Creative Cloud Cannot Sync XXXXXXXX.mp4. Then it procedes to upload it.

    A few weeks ago, no matter how long I waited it would not upload MP3 or MP4. Now it does, but with the annoying error message.

    Thanks for looking.

    WMT

      Pattie-F
      Pattie-F
      Legend
      January 27, 2016

      I am moving the discussion to File Hosting, Syncing, and Collaboration forum for assistance

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