Why cant I click the Contact Us Button

New Here ,
Apr 24, 2022 Apr 24, 2022

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https://helpx.adobe.com/support.html If I click on top on Hel and Supprt and then try to click on the blue "Contact Us" Button nothing happens, I have tried it on Chrome, Firefox and Microsoft Edge, I disabled Adblockers etc., nothing works, this is beyond frustrating. I need to change my billing details but cant find a way to do so, the method described in the help-section doesnt work because the UI is different and there is no ongoing subscription....

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Adobe Community Professional ,
Apr 24, 2022 Apr 24, 2022

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With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans

 

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Apr 24, 2022 Apr 24, 2022

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Sorry, it doesnt work, no chatwindow opens, I have adblockers disabled and my Browser accepts cookies.

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New Here ,
Apr 24, 2022 Apr 24, 2022

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This I see in the developer-console when I click the link: "Accessing event.type in Adobe Launch has been deprecated and will be removed soon. Please use event.$type instead." I have disabled all plugins and tried in several browsers..

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Adobe Community Professional ,
Apr 24, 2022 Apr 24, 2022

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Use a different browser.  The one you have now is blocking content.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Apr 24, 2022 Apr 24, 2022

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I tried Firefox, Chrome and Edge, on two different Machines... 😐

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Adobe Community Professional ,
Apr 24, 2022 Apr 24, 2022

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Something is blocking you from using the online Chat system.  It could be Firewall, Antivirus or aggressive browser security settings.  The second option is to call Adobe support by phone on Monday during normal business hours.

https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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