Skip to main content
J
jacekrakiej
Participant
May 24, 2015
Question

Why CC from time to time erases all my files and sync them all over again?

  • May 24, 2015
  • 1 reply
  • 963 views

I have an issue with Creative Cloud file sync. From time to time CC erases all my files and then syncing them all over again It used to happen before but only after CC update. Now it's almost every week! This is really annoying especially because it slows down internet connection.

This topic has been closed for replies.

1 reply

wharress
wharress
Participating Frequently
May 26, 2015

Hi,

Your issue looks like something our customers are already seeing Files are getting deleted from creative cloud

Please send in your log files so we can be sure about this.

The logs are located at

Mac:

The log file can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSyncSync/CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The Users Library user folder is hidden on starting with 10.7 or later

see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Windows:

The log file can be found here:

C:\Users\<username>\AppData\Roaming\CoreSync\CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The AppData folder is hidden by default this doc shows how to show it if needed

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html


Please zip them up and send them to SyncForum-Communication@adobe.com with this forum URL in the email.

J
jacekrakiejAuthor
Participant
June 6, 2015

Thank you for quick reply. I don't think it's the problem though—my files are not moved to the trash. They simply disappearing. CC creates "archived" folders (see attached picture) and starts to sync from the beginning.

J
jacekrakiejAuthor
Participant
June 14, 2015

Hi,

It seems that you have ran into a bug that was fixed a while ago where Creative Cloud (Unknown) folders will be created and all of your assets re-downloaded. We have fixed this issue, please can you confirm what version of Creative Cloud you are using?.

Thanks

Warner


wharress‌ it didn't help. What's more, 2.1.0.108 release of the Adobe Creative Cloud brought me more issues. Now I have no files at all! I can't even Reload Sync Location or Contact Customer Support!

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices