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Samoreen
Inspiring
May 23, 2023
Question

Why do Adobe think they are allowed to use all the network bandwidth when updating apps ?

  • May 23, 2023
  • 3 replies
  • 4996 views

Hi,

 

When updates via CC Desktop are in progress (Windows), the whole network bandwidth is occupied by CC Desktop and there's no way to have any other network related activity on the computer (or even on the local network) until the download is finished.

 

This is not a new problem but after all these years and all these complaints, it's amazing to see that nothing has been done about this. Not even an option to limit the bandwidth used by CC Desktop.

 

Are Adobe at home on my computer ?

 

    3 replies

    shaunroot
    shaunroot
    Participating Frequently
    October 27, 2023

    I have the same problem and I'm on a 1000mb connection. Creative Cloud is using 100% of the network speed and I can't do anything else with my computer, not even copy files over the local network. Completely unacceptable.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 27, 2023

      most of see no such problem. that doesn't help you solve the problem, but does indicate there's something specific to your situation contributing to the problem.

      shaunroot
      shaunroot
      Participating Frequently
      October 27, 2023
      That sounds like a lazy excuse for Adobe to shift the blame. I have
      hundreds of other apps and none of them do this. There are a ton of people
      online complaining about this and there are 10x as many that just don't say
      anything. This has been going on for years now, at least 5 of them. It is
      unacceptable.
        Kanikas
        Kanikas
        Legend
        May 23, 2023

        Hi there, 

         

        Did you try using a different network? As mentioned by @kglad , it's uncommon that Adobe would take all the bandwidth.

         

         

        -Kanika 

         

         

        S
        SamoreenAuthor
        Inspiring
        May 23, 2023

        Hi,

         

        > Did you try using a different network? 
        I can try to move all my hardware to another location but well, seriously, all Adobe customers in my neighborhood have the same problem. By the way, other users in this forum have already reported that they have exactly the same problem with high-speed connections. No, the problem is with the CC software and/or with the Adobe servers at Amazon (AWS).

         

        > it's uncommon that Adobe would take all the bandwidth.

        I guess you and kglad are kidding me. Yes: you are 🙂 , As an Adone employee, if you regularly read this forum, you know that it's not an isolated and recent problem. Just trigger a search with the "bandwidth" keyword and you'll be up-to-date. This problem has been reported multiple times since years.

         

        As a former software engineer, my opinion is that CC Desktop is flawed from the beginning and that nobody wants to diagnose the problem. Please note that we are not talking about file synchronization. We are talking about the download of installation packages.

         

        So, all update sessions in CC Desktop are a nightmare and have always been. That's a fact and that's the point that should addressed. Meanwhile, we should be able to directly download the installation packages. This would be a better solution. Many of us don't need the devilish CC Desktop machinery.

        --Patrick
          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          May 23, 2023

          i've never had that problem, and the vast majority of adobe users do not have this problem.

           

          but if you're convinced it's an adobe problem that's unrelated to your computer/network you can make a suggestion to adobe.

           

          for applicable apps, you can make (some) suggestions to adobe here, https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

           

          for others, use https://www.adobe.com/products/wishform.html

          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          May 23, 2023

          that's an uncommon complaint (though there are occasional related issues with some users having file sync problems).

           

          do you have narrow bandwidth?

           

          and you can control when apps update.

           

          <moved from cc services, though that's probably the best forum for this>

          algonquindot
          algonquindot
          Participating Frequently
          October 27, 2023

          I also do not have narrow bandwidth. I have a normal bandwidth which supports several tvs, phones, and 2 laptops easily. The ONLY time I ever have any problems is when creative cloud is running, and updating is 1000x worse. 

          I am not going to buy more bandwidth and increase my monthly costs just because Adobe can't get it together. 

           

          And I just got a new laptop with even higher processing speeds, so it's not that, either. 

            algonquindot
            algonquindot
            Participating Frequently
            October 27, 2023

            if you find a bug that can be reproduced by others, report it.  you'll need to list all the items essential to reproducing the bug.  use the cc desktop bugs forum.


            So is that your answer- not enough of us are reporting it? Because when I see complaints dating back years and nothing has improved, I don't have time in my life to constantly play good Samaritan proofreader for your team unless you want to hire me. And by the time I update CC, I barely have time to finish my own work, let alone yours. 

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