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Why my Behance account suddenly becomes private?

Community Beginner ,
Jan 09, 2023 Jan 09, 2023

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Hi,

I have a Behance account since 2009 ( behance.net/sonny_nguyen ). But since Dec 2022, no one can view my profile anymore? It even seems does not exist when some one enter my Behance URL (plz see the attached files).

I still can login my account but only me can view my profile/projects. All of my projects become private. Someone plz tell my what's wrong with my account?

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correct answers 2 Correct answers

Adobe Employee , Jan 09, 2023 Jan 09, 2023

Hi there,

 

Happy to help!

 

I understand that you are facing trouble with behance. I would request you to contact the Behance Support team.

We are happy to share the link with you that can help you to connect with the Support team.

https://help.behance.net/hc/en-us/requests/new?ticket_form_id=4164

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any

...

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Community Expert , Jan 09, 2023 Jan 09, 2023

https://help.behance.net/hc/en-us

 

<moved from account, payment & plan>

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Adobe Employee ,
Jan 09, 2023 Jan 09, 2023

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Hi there,

 

Happy to help!

 

I understand that you are facing trouble with behance. I would request you to contact the Behance Support team.

We are happy to share the link with you that can help you to connect with the Support team.

https://help.behance.net/hc/en-us/requests/new?ticket_form_id=4164

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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Community Beginner ,
Jan 09, 2023 Jan 09, 2023

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I've already submitted 3 or 4 tickets before this and there is no response at all!

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Community Beginner ,
Jan 09, 2023 Jan 09, 2023

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Thanks so much. Behance support just restored my account.

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Community Expert ,
Jan 09, 2023 Jan 09, 2023

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https://help.behance.net/hc/en-us

 

<moved from account, payment & plan>

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Community Beginner ,
Jan 09, 2023 Jan 09, 2023

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Thanks but I've already submitted 3 or 4 tickets before this community thread and there is no response at all!

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Community Expert ,
Jan 09, 2023 Jan 09, 2023

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these are user forums.  there's nothing we can do to unlock your site or check your subscription status.

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Community Beginner ,
Jan 09, 2023 Jan 09, 2023

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I added my behance URL as well https://www.behance.net/sonny_nguyen 

And of course, only me can view my profile after I logged in. And the attached file is what other people see.

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Community Expert ,
Jan 09, 2023 Jan 09, 2023

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@Sonny Nguyen 

 

i don't have a fix for you.

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Community Beginner ,
Jan 09, 2023 Jan 09, 2023

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Yes, btw, thanks for your help!

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Community Expert ,
Jan 09, 2023 Jan 09, 2023

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ok, i can't resist anyone that thanks me, especially when i know i've failed to help. 

 

i researched the problem you're seeing and found this:  https://help.myportfolio.com/hc/en-us/articles/360038428393-Adding-a-site-wide-password#:~:text=If%2...

 

ie, make sure your site is NOT password protected.  your settings should look like:

 

kglad_0-1673284610790.png

 

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Community Beginner ,
Jan 09, 2023 Jan 09, 2023

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Behance support team just helped me out. They restore my account. Thanks a lot! 🙏

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Community Expert ,
Jan 09, 2023 Jan 09, 2023

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oh great!  thanks for the good news.

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New Here ,
May 17, 2023 May 17, 2023

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Hi @Sonny Nguyen, how long did you have to wait before Behance restored your account? The same thing happened to me, I've contacted them but I still haven't received any answer

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Community Expert ,
May 17, 2023 May 17, 2023

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LATEST

@matteoapadula,

Only Behance can help with Behance matters.

Be patient and check your email spam & trash folder for a reply. 

If after 10 business days you don't hear anything, send a follow-up.

https://help.behance.net/hc/

 

Hope that helps.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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