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Vida A
Vida A
Participating Frequently
July 9, 2015
Answered

Why Sharing doesn't work this morning?

  • July 9, 2015
  • 1 reply
  • 1402 views

I can create a public link but when I click on it.  I get a message that says the link is not active.

This topic has been closed for replies.
Correct answer Ken G. Rice

Again this morning all of my newly created links from new files that I have uploaded to CC doesn't work.  I get link is not active. I tried deleting the links and creating new ones as well as clearing the browser cache.  I am using Safari on mac.


@Vida A - Are you using Send Link for individual files or for a folder containing files?

I have found that if I create a link for a folder and immediately click on the provided link that I sometimes get "Sorry, this link is no longer active." If I close the public link page, wait 5 seconds or so and then reopen the link it works.

1 reply

Vida A
Vida AAuthor
Participating Frequently
July 9, 2015

I should add that non of my previously created links works either.  They all used to work just fine until yesterday evening.

Nathan-C
Nathan-C
Participant
July 9, 2015

Creative Cloud is giving me sharing errors today as well. Also, noticed people on Twitter complaining. Perhaps Adobe doesn't believe there is a problem as their status page says everything is fine.

Vida A
Vida AAuthor
Participating Frequently
July 9, 2015

Thanks for confirming.

To make the matter worse. Creative Cloud deleted all my folders and files in the Cloud.  However my desktop folder was ok and showed everything was fully synced.

Once I logged off and logged back again(as the same user) on CC desktop app all my files in CC folder disappeared. 

I am thankful they all were in trash folder so I could recover them.

The sharing link still doesn't work for me.

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