Wrong Cloud Storage Consumed

[audreygwen]

I deleted some files to my iMac's trash bin and supposedly my Creative Cloud storage only has around 5 GB used. But weirdly, when I checked the cloud storage, it says it consumed 90.7 GB out of 100 GB, which this left me speechless. Did I miss something, or there is a tech hidden problem? What should I do to resolve this?

[kglad · Accepted solution]

open your web cc page and empty the trash if you no longer want the ability to restore delete cloud files.

[Ian Ortiz]

I did this and it still says my storage is 93 gigabytes full. I have Lightroom photos but there's no way it's 93 gigabytes worth.

[kglad]

click the lightroom and spark links on the lower left of your cc web page and delete those files.

double check that your deleted file folder is empty.

[Ian Ortiz]

I talked to support, they said it's an internal error. Thanks anyway.

[kglad]

is it fixed now?